Calltools
JUNE 23, 2021
As someone who owns or manages a call center, you know better than most that poor decisions can ruin a business’s reputation. Bad actors within the call center industry have made it necessary for the U.S. The robocall litigation could literally change the way that many call centers operate.
Taylor Reach Group
FEBRUARY 27, 2021
TRG, an award-winning call and contact center customer experience and managed services consulting firm, will be providing a comprehensive assessment of the company’s current contact center processes and technology stack that supports their global contact center infrastructure. About The Taylor Reach Group, Inc.
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Taylor Reach Group
JUNE 23, 2021
Taylor Reach has helped major retail, publishing, education, and financial brands, as well as government agencies at all levels, provide world-class consumer support and customer experience through its holistic approach involving the moving parts of the customer experience journey: people, processes, technology, and methodology.
Taylor Reach Group
AUGUST 16, 2021
Having an effective customer-facing contact center operation is vital to the success of the customer experience.”. Taylor Reach will assess the contact center operation focusing on the areas of People, Process, Technology and Methodology. “We We employ a holistic approach to contact center assessment,” says Taylor.
Taylor Reach Group
JUNE 21, 2021
TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. That’s why this has been a top-priority project for us.”.
Taylor Reach Group
OCTOBER 18, 2018
Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.
Taylor Reach Group
APRIL 4, 2018
“We use a hands-on, holistic approach when our clients seek our assistance in examining all of the elements and aspects of the Call Center. We uncouple the ‘thousand moving parts’ of the Contact Center and identify every element that is linked to or impacting on the operational effectiveness and efficiency of the Contact Centers.”
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