EPIC Connections

OCTOBER 20, 2017

Attendees learned about the infrastructure changes necessary to deliver a seamless customer experience as well as a variety of available technologies and the best way to implement an omnichannel environment. The three experts also discussed how Artificial Intelligence technologies are contributing to omnichannel success.

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DMG Consulting

APRIL 16, 2019

Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. million in 2003 to approximately $1.7 For contact centers, AI and automation will reduce the need for low-value agents.

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Taylor Reach Group

JUNE 13, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center.

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