Provide Support

MARCH 11, 2020

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2020. The post How to Get Valuable Customer Feedback via Email: 6 Ideas to Follow appeared first on Live Chat, Customer Service Blog | Provide Support. We’ve collected the best practices and ideas to help you figure out the answer to this question. (.).

Feedback 66

Feedback Best practices Surveys Metrics 66

Provide Support

APRIL 7, 2020

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2020. The post How to Measure your Customer Service Team Performance appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Customer Service 59

Customer Service Metrics 59

Beyond Philosophy

SEPTEMBER 15, 2015

Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. One of the frequent questions I get is, “Our NPS is XX. How does that compare with the rest of the market?”.

Banking 383

Banking Telecommunications Consulting Consulting 383

Provide Support

SEPTEMBER 18, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. It is especially true with new employees who often need help finding the proper style of communication which would stick with your business objectives and allow them to maintain their authenticity. Read more. Permalink | 360 comments.

Customer Service 111

Customer Service Sales Best practices 111

Provide Support

FEBRUARY 5, 2020

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2020. The post How to Customize Start Chat and Leave a Message Forms appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Surveys 59

Surveys Customer Service 59

Provide Support

OCTOBER 4, 2018

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. The post The Goals to Set For Your Customer Service Team appeared first on Live Chat, Customer Service Blog | Provide Support. Breaking down your plan into smaller sections which are easy to understand and convey to employees is the way to go. (.).

Customer Service 69

Customer Service 69

Provide Support

JANUARY 6, 2020

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2020. The post Best Customer Service Posts and Videos from Provide Support appeared first on Live Chat, Customer Service Blog | Provide Support. This is convenience that will drive repeating sales and customer loyalty. (.). Read more. Permalink | No comment.

Customer Service 52

Customer Service Sales Customer Experience 52

Provide Support

APRIL 26, 2019

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2019. The post Top 3 Customer Service Trends for 2019 [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Customer Service 63

Customer Service Technology Sales Customer Experience 63

Provide Support

JUNE 28, 2019

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2019. The post 8 Best Ways to Obtain Customer Feedback [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Feedback 59

Feedback Customer Experience Customer Service Best practices 59

Provide Support

AUGUST 2, 2018

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. The post 3 Ways to Collect a More Genuine Customer Feedback appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Feedback 74

Feedback Surveys Customer Experience Customer Service 74

Provide Support

SEPTEMBER 27, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Assuming that your products or services are absolutely great, do you know what can drive your customers away and prevent you from building long-lasting relationships with them?(.). Read more. Permalink | No comment.

Sales 89

Sales Customer Care Customer Service Customer Experience 89

TeamSupport

AUGUST 26, 2020

In Part 1 of this blog series on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. Established by Bain & Company in 2003 , it’s based on the response to a simple but powerful question, “ How likely are you to recommend us to a friend or colleague?”

B2B 98

B2B Customer Support Coaching Metrics 98

Provide Support

DECEMBER 17, 2018

In this blog post you will find useful recommendations for choosing the right chat window for your website. (.). © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Read more. Permalink | No comment.

Customer Service 49

Customer Service 49

Provide Support

DECEMBER 1, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Brands that consistently deliver better customer service and customer experiences enjoy sustainable growth and business success, and set new standards for their markets.(.). Read more. Permalink | No comment.

Customer Service 79

Customer Service Marketing Technology Customer Experience 79

Beyond Philosophy

JULY 16, 2019

In an experiment in 2003, researchers Eric Johnson and Dan Goldstein discovered that positioning the choice of organ donation as Explicit Consent or Presumed Consent made a significant difference in organ donation rates. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior.

Journey mapping 316

Journey mapping Consulting Consulting Banking 316

Provide Support

DECEMBER 29, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Yet many of them are very often blind to the fact that they are losing business every day by not knowing or simply ignoring the essential service etiquette. (.). Read more. Permalink | No comment.

Customer Service 82

Customer Service Best practices 82

Provide Support

OCTOBER 16, 2019

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2019. The post 10 Ways Live Chat Can Help you Grow your Business [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support. The following reasons will explain why providing excellent customer service is really important today: (.).

Marketing 50

Marketing Customer Support Customer Service Customer Experience 50

Provide Support

FEBRUARY 24, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. And yet, poor customer service still exists and unfortunately seems all too common. Are we perhaps overlooking some fundamentals in the pursuit of excellence?(.). Read more. Permalink | No comment.

Customer Service 87

Customer Service Marketing Management Best practices 87

Provide Support

SEPTEMBER 12, 2016

In this blog post I would like to offer four customer service tips to greet your customers. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. If you want to stand out in a crowded market where consumers have too many choices, you need to go above and beyond with your customer service. Read more.

Customer Service 77

Customer Service Sales Marketing Personalization 77

Provide Support

FEBRUARY 4, 2018

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Read more. Permalink | 3 comments.

Marketing 84

Marketing Customer Service Best practices 84

Provide Support

NOVEMBER 2, 2016

In my previous blog post I outlined 5 reasons why you should embrace a positive attitude in customer service. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Read more. Permalink | No comment.

Customer Service 75

Customer Service 75

Provide Support

MAY 20, 2019

In this blog post we will answer these questions and describe most popular online review platforms where it is worth registering a profile for collecting online customer reviews. (.). © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2019. Read more. Permalink | No comment.

Engineering 45

Engineering Feedback Customer Service 45

Provide Support

SEPTEMBER 6, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. In fact, according to Aberdeen, companies that have a well-crafted social customer service approach experience 92% customer retention.(.). Read more. Permalink | 2 comments.

Customer Service 70

Customer Service Customer retention Customer Support Customer Care 70

Provide Support

JUNE 1, 2017

Here on our blog, we’ve highlighted many ways you can enhance customer service agent hiring process and training. Today in this blog post, I would like to delve into another couple of points related to leadership in customer service and put together some inspiring food for thought. (.). © 2003 - 2017 Provide Support LLC.

Customer Service 65

Customer Service 65

Provide Support

DECEMBER 19, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. The impact of customer service can be detected even before your prospects start their interaction with your customer service team. Here are 4 things you should know about purchase decisions. (.). Read more. Permalink | No comment.

B2C 63

B2C Customer Service B2B Surveys 63

Provide Support

OCTOBER 6, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. The good news is that it can be cured, and you can also prevent this from happening again. Let’s take a closer look at the power of positive thinking and why to apply the approach to your work, shall we?(.). Read more. Permalink | No comment.

Customer Service 83

Customer Service Feedback 83

Provide Support

NOVEMBER 21, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. According to the Harvard Business Review, consumers who are emotionally connected with a brand are anywhere from 25% to 100% more valuable in terms of revenue and profitability than those who are “merely” highly satisfied with it.(.). Read more.

Customer emotions 67

Customer emotions Customer Experience Customer Service 67

Provide Support

JANUARY 10, 2018

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. With the obvious increase in use of AI technology, let me briefly summarize some of the recent trends shaping the role of AI in customer service. (.). Read more. Permalink | No comment.

Virtual Agent 70

Virtual Agent Customer Service Chatbots Sales 70

Provide Support

OCTOBER 21, 2015

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2015. The phenomenon was characterized by changes in employees’ attitude to work, resulting in exhaustion, lack of enthusiasm and motivation, as well as feelings of ineffectiveness or even frustration and cynicism in relation to their job.(.). Read more.

Agent burnout 99

Agent burnout Customer Service 99

Provide Support

MARCH 14, 2018

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. The post 4 Dimensions of Customer Trust: How To Get The Most Of It appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

Customer Service 54

Customer Service 54

Provide Support

DECEMBER 28, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Dimension Data found that over 82% of companies recognize the customer experience as a competitive differentiator. According to another survey by Harvard Business Review, 86% of business leaders agree that CX is vital for success.(.). Read more.

Customer Experience 60

Customer Experience Surveys Technology Customer Service 60

Provide Support

DECEMBER 13, 2016

In this blog post I would like to offer you 6 strategies you may take to stay connected with your customers and create positive customer experience. (.). © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Superb customer experience generates a positive buzz among other customers and their friends.

B2C 67

B2C B2B Customer Experience Customer Service 67

Provide Support

JULY 20, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Here is why you should take them very seriously: Nearly 70% of customers quit doing business with an organization because they felt they were treated rudely or with indifference. Read more. Permalink | No comment.

Customer Service 69

Customer Service Best practices Contact Center 69

Provide Support

DECEMBER 12, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. By definition, big data represents large sets of information that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions. Read more. Permalink | No comment.

Big data 62

Big data Customer Service Customer Experience 62

Provide Support

JUNE 23, 2017

In my today’s blog post I decided to describe eight ways that will help you to reach more customers. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. However, at first I would like to offer an infographic with statistics that will make you rethink your customer engagement strategy: (.).

Advertising 59

Advertising Sales Marketing Personalization 59

Provide Support

APRIL 4, 2019

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2019. The post How to Choose the Right Live Chat Plugin for your WordPress Website appeared first on Live Chat, Customer Service Blog | Provide Support. However, how to choose the right plugin and what kind of challenges can website owner face? (.).

Management 40

Management Customer Experience Customer Service Best practices 40

Provide Support

OCTOBER 20, 2017

© 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2017. Obviously that building better relationships with your customers through social media can add up to huge wins when it comes to customer loyalty and your brand reputation. Read more. Permalink | No comment.

Customer Support 64

Customer Support Surveys 64