Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. Management should relieve the wait staff of some of their duties or training them in customer service. These informative podcasts are designed to expand on the psychological ideas behind understanding customer behavior. Well…It depends! IS THE US NEXT?

Entertainment 276

Entertainment Sales Consulting Consulting 276

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. Custom routing . High security standards . Zendesk Chat .

Government 80

Government CRM SaaS Marketing 80

SmartAction

MARCH 7, 2023

Any business that wants to stay competitive, reduce operational costs, and take its customer service to the next level should take note. Perhaps most prominently, it helps companies provide a better customer service experience by providing greater – and faster – understanding of why a customer is reaching out and at what frequency.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Beyond Philosophy

APRIL 7, 2016

During the conversation, this person revealed the fact that he used to be in Customer Service. The rest of the conversation went like this: Me: So, what are you doing differently now that you are in Customer Experience instead of Customer Service? Customer Experience isn’t the same thing as Customer Service.

Consulting 150

Consulting Consulting Customer Experience Customer Service 150

SmartAction

OCTOBER 19, 2022

SmartAction’s designers, project managers, developers, IT professionals, and QA team help clients make the transition to AI automation, often starting with voice and expanding to other channels like chatbots for automated customer service solutions. Check out this blog post to find out.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Beyond Philosophy

SEPTEMBER 19, 2019

Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 Joanne Causon, CEO of the Institute of Customer Service , joined me on our podcast about this downward trend in Customer Satisfaction.

Big data 283

Big data Consulting Consulting Customer Experience 283

Natalie Petouhof

JULY 26, 2016

Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. and Csikszentmihayi, M.

Customer Experience 63

Customer Experience Construction Benchmark Big data 63

SmartAction

APRIL 4, 2023

Nowhere is this new AI-fueled reality more evident than in the customer service experience. When modern consumers initiate a customer service inquiry, they expect more than just “simple” voice directives – they want “complex voice” engagement that’s customized to their unique, multi-layered needs.

Virtual Agent 87

Virtual Agent Chatbots Self service Banking 87

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Here’s an interesting blog on how should SaaS providers spend on Customer Success. Product-led growth and usage of the data for customer success and other strategies can be a powerful proposition. And the result is visible!

SaaS 19

SaaS Engineering APIs Analytics 19

GetFeedback

JANUARY 6, 2020

These can serve as planning tools for marketing, sales, customer service, and, of course, CX professionals. Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Journey mapping 78

Journey mapping B2C B2B Surveys 78