SmartAction

APRIL 4, 2023

Nowhere is this new AI-fueled reality more evident than in the customer service experience. When modern consumers initiate a customer service inquiry, they expect more than just “simple” voice directives – they want “complex voice” engagement that’s customized to their unique, multi-layered needs.

Virtual Agent 87

Virtual Agent Chatbots Self service Banking 87

SmartAction

FEBRUARY 27, 2023

When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle.

Interactive Voice Response 76

Interactive Voice Response Contact Center Virtual Agent Self service 76

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Technology 221

Technology Marketing Self service Customer Experience 221

SmartAction

SEPTEMBER 16, 2022

Conversational AI is making the contact center and customer service industries better than ever. Speech recognition is identifying the words that a customer says. Speech recognition is the second area for an IVA to distinguish itself in customer service applications. Check out this blog post to find out.

Interactive Voice Response 92

Interactive Voice Response Virtual Agent Contact Center Engineering 92

SmartAction

MARCH 7, 2023

Any business that wants to stay competitive, reduce operational costs, and take its customer service to the next level should take note. This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

SmartAction

OCTOBER 19, 2022

Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities. Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care! Check out this blog post to find out.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52