CX Accelerator

JUNE 8, 2020

That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. That’s why ,, Schulbert Koleka , Business Manager at Standard Bank Malawi, recommends, “Initiate the conversation. Pay attention to why customers are cancelling. I found this to be a gold mine.”.

Surveys 182

Surveys Contact Center Consulting Consulting 182

CX Accelerator

MARCH 16, 2020

If the contact center floor is itching for title changes, leaders should do the work to find out why they want title changes, what they feel would accurately reflect their role, job duties, etc.”. That’s why it’s a bit perplexing as to why a company would rename their customer service team a CX team.

Contact Center 228

Contact Center Personalization Engineering Customer Service 228

8x8

OCTOBER 4, 2017

Yesterday we launched 8x8 Virtual Office® Editions , a new suite of products that revolutionize the business communications industry by unifying cloud communications, collaboration, online meetings, and contact center solutions with a best-in-breed data analytics platform. We could go on and on, but better yet, visit 8x8.com

Finance 48

Finance Contact Center contact center solutions Analytics 48

8x8

OCTOBER 12, 2017

At 8x8, we aim to stay nimble, responsive and innovative as the company revolutionizes the business communications industry by unifying cloud telephony, messaging, meetings and contact center solutions along with big data and speech analytics on a single cloud platform. The seven new 8x8 patents issued by the U.S.

voip 48

voip contact center solutions Analytics Contact Center 48

JustCall

DECEMBER 23, 2022

Why JustCall As An Alternative to 8X8. Why RingCentral As An Alternative to 8×8. In comparison to 8X8, RingCentral offers extra features. Why Microsoft Teams As An Alternative to 8×8. Why Ooma As An Alternative to 8X8. Why Vonage As An Alternative to 8×8. JustCall Pricing Plans.

voip 52

voip APIs CRM Enterprise 52

CX Accelerator

MARCH 16, 2020

If the contact center floor is itching for title changes, leaders should do the work to find out why they want title changes, what they feel would accurately reflect their role, job duties, etc.”. That’s why it’s a bit perplexing as to why a company would rename their customer service team a CX team.

Contact Center 182

Contact Center Personalization Engineering Customer Service 182

CX Accelerator

OCTOBER 26, 2019

Which Avenger would you hire and why? Jeremy Watkin is a CX leader, contact center veteran, mega Marvel fan, and Product Marketing Manager at 8X8. Furthermore, so many companies are paying lip service to great customer experience but not walking the walk. Let’s see which Avengers rose to the top.

Education 182

Education Contact Center Technology Accountability 182

CX Accelerator

OCTOBER 26, 2019

Which Avenger would you hire and why? Jeremy Watkin is a CX leader, contact center veteran, mega Marvel fan, and Product Marketing Manager at 8X8. Furthermore, so many companies are paying lip service to great customer experience but not walking the walk. Let’s see which Avengers rose to the top.

Education 182

Education Contact Center Technology Accountability 182

8x8

SEPTEMBER 14, 2017

After extensive market research, Town Fair Tire discovered that while there were many contact center vendors out there, only one offered a true unified cloud communications solution, combining business communications, collaboration and contact center in an integrated system: 8x8.

Contact Center 48

Contact Center contact center solutions Quality management Marketing 48

Spearline

MARCH 29, 2022

Bud Lee Director, Software Quality Engineering at 8X8 What are Spearline alerts? Global call analytics organization Why choose Spearline alerts? Spearline helps us monitor our call quality, and makes us aware of any issues that our customers might report. This ensures the chance of receiving a false alert is significantly reduced.

Telecommunications 98

Telecommunications Benchmark Healthcare Banking 98

Jon Arnold

DECEMBER 6, 2018

I’ll explain here why I agree with Alan – along with some points of caution to keep it real – but there’s more to explore to understand why Vonage is well-positioned in a very crowded and messy market. As mentioned, 8x8 exited residential early, and their other main OTT competitor – RingCentral – was never in the residential market.

voip 50

voip APIs Enterprise Marketing 50

Hodusoft

NOVEMBER 29, 2022

10 top contact center software for business success Now the question comes “why top 10 contact center software?” This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. HoduCC – Contact Center Software. RingCentral.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

8x8

NOVEMBER 3, 2017

Join 8x8 and Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You” Stay on the lookout for the first post about gaining knowledge in developing a customer experience strategy.

Customer Experience 48

Customer Experience Benchmark Metrics Best practices 48

8x8

OCTOBER 25, 2017

you’d quickly realize it’s no mystery why this pain exists. To understand why, just look at the cost differences : live agent connect costs = $6-12 per interaction vs. web self service = pennies per interaction. If you took the time to dig into legacy contact center technology (yeah right, who does this?),

Contact Center 48

Contact Center Self service Cloud contact Wait times 48

8x8

OCTOBER 17, 2018

So why invest in new communications technology? If a previous poor experience is causing reluctance to move to the cloud, try a quick evaluation with a leader in call quality and reliability like 8x8. In this short session, you will learn: Why contact centers will be in the cloud by 2020. No problem.

Contact Center 73

Contact Center Abandon rate Coaching Analytics 73

Spearline

JULY 1, 2020

Director, Software Quality Engineering at 8X8. Why Spearline alerts? "Spearline "Spearline helps us monitor our call quality and makes us aware of any issues that our customers might report." " Bud Lee. " Global call analytics organization.

Management 52

Management Telecommunications Benchmark Healthcare 52

Spearline

JULY 1, 2020

Director, Software Quality Engineering at 8X8. Why Spearline alerts? "Spearline "Spearline helps us monitor our call quality and makes us aware of any issues that our customers might report." " Bud Lee. " Global call analytics organization.

Management 52

Management Telecommunications Benchmark Healthcare 52

JustCall

APRIL 5, 2023

G2 Rating: 4.3 Additionally, since JustCall is a cloud-based system, you will not be required to invest in expensive hardware, and thereby save on the affiliated maintenance costs. G2 Rating: 4.2 You can therefore use this application to: Identify areas for improvement Optimize workflows, etc. G2 Rating: 3.9

APIs 52

APIs Analytics Enterprise Feedback 52

VirtualPBX

SEPTEMBER 15, 2020

The following sections in today’s article will break down those unlimited VoIP service options and explain why your business would choose one set or the other for your business phone system. A complete picture of all our available plans can be found here in our Plan Comparison webpage. Standard Features in All Phone Plans.

voip 64

voip Inbound sales Construction industry standards 64

JustCall

APRIL 5, 2023

We will provide eight equally good alternatives for you to consider by factoring in key parameters such as the top features of each VoIP software , pros, and cons of each tool, pricing plans, and why each tool is a worthy alternative to RingCentral. Let’s get to it right away. Microsoft Teams Pricing Plans Cloud Free: $0.00

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JULY 20, 2022

Why JustCall As An Alternative to Nextiva. Why GoToConnect As An Alternative to Nextiva. 8X8 Pricing Plans. Why 8×8 As An Alternative to Nextiva. Why 8×8 As An Alternative to Nextiva. Why RingCentral As An Alternative to Nextiva. Why Vonage As An Alternative to Nextiva. Image Source.

voip 10

voip Interactive Voice Response Enterprise APIs 10