Contact Center Software for Transportation Industry

Hodusoft

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers. GUO Transportation Company Ltd. GUO Transport Company Ltd. The post Contact Center Software for Transportation Industry appeared first on.

Via Transportation Selects Talkdesk to Support fast-growing customer service operations

Talkdesk

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. Industry leading innovations such as Reporting & Analytics , performance-boosting Quality Management tools and artificial intelligence (AI) infused Intelligent Routing ensure Via continues to provide customers with superior customer service.

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Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

Sensors Do Not A Smart City Make—Part 3

Verint

Verint solutions provide tools such as communities and forums, voice recording and analysis, feedback management, and desktop and process analytics that can help add this rich seam of information about citizens’ issues and concerns—and how various service elements are captured, processed and resolved. Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things Citizen Services citizen engagement smart cities local government IoT

Sick of Waiting in Line? Video Analytics can Improve Customer Experience

Customer Interactions

You see, in addition to being a frequent traveler, I’m also an expert of sorts – in video analytics applications. You’ve probably heard of video analytics being used to detect intruders, as a virtual fence, or to identify suspicious luggage or vehicles. But here’s something you might not know – video analytics isn’t just about security. As a frequent international traveler, I spend a lot of time in airports.

4 Contact Center Challenges and How to Solve Them

Aria Solutions

See how a Fortune 500 transportation logistics company with the challenges above leveraged an operational analytics application to sift through massive amounts of data in minutes to identify and resolve issues, improve agent performance and achieve unprecedented visibility into their contact center operations. Customer Experience System Integration agent effeciency customer experience data analytics system integration

InformaTech

Local Motor’s Self-Driving Vehicle Taps the Power of IBM Watson

Natalie Petouhof

It is enabling the natural interaction with the vehicle via the cloud-based cognitive computing capability of IBM Watson IoT to analyze and learn from high volumes of transportation data produced by more than 30 sensors embedded throughout the vehicle.

#Env16 Microsoft: Empowering People Sight Loss to Experience City Life

Natalie Petouhof

The partners worked together to create a prototype headset and mobile app that works with Bluetooth beacons placed along a given route to provide audio turn-by-turn directions, nearby points of interest (“Chiropractor, about 10 meters”), transportation updates (“No. Tweet What is Microsoft up to now? Empowering people with sight loss the opportunity to experience city life. Source: Microsoft. Everyone has a right to independence, but not everyone has the capacity.

The Secret to Success in IoT: Microsoft Partner ICONICS Shares It’s IoT Cloud Experiences

Natalie Petouhof

Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. They’re successfully transforming themselves through greater operational visibility and efficiencies using our HMI/SCADA, mobility, and analytics tools for cutting-edge energy and sustainability solutions.

Guest Blog: Live Chat Simplifies the Customer Journey

ShepHyken

Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation. 4. Employs live chat analytics to better understand prospective buyers. To understand a website visitor’s behavior, live chat software is embedded with analytics tools. Analytics can help identify user behaviors like continuous browsing of particular products or services.

Top 4 Reasons Why Call Recording is Critical to Contact Center Success

NICE inContact

For many contact center recording is not a matter of choice due to industry regulations, while others record for quality, analytics, and coaching purposes. They also include rules for capturing customer consent, security in storage and transport, retention, and masking certain sensitive customer information. Call Analytics. Without call recording, there are no call center analytics !

InformaTech

A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

AI and Live Chat: A Winning Combination

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Ebi.Ai Launches Free Coronabot

CSM Magazine

has applied nearly 20 years of collective experience working with big data, analytics and systems integration to discover, market and deploy a range of natural, valuable tools for all businesses across multiple sectors including automotive, insurance, property, public sector and transport & travel.

Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Maintaining agent quality – promoting quality across a distributed workforce is a concern for managers with remote workers, however speech analytics can monitor 100% of all communications and then e-coaching, perhaps in conjunction with Gamification, can ensure that the workforce remains highly skilled and quality assurance is maintained.

Transforming the Grocery Shopping Experience with Last Mile Delivery

JivoChat

Last mile delivery can be defined as the transportation and delivery of goods to end-users as fast as possible. It was mid-March when my flatmate and I burst into a panic as the first cases of COVID-19 were officially announced.

UJET Releases Research with Insights on the New Tools Shaping Customer Support

CSM Magazine

The report is based on a survey conducted with data analytics firm YouGov , which queried 500 respondents across the United States between the ages of 18-64. Questions focused on consumer preferences and expectations across three industries: e-commerce, on-demand transportation and on-demand food delivery. Partnering with data analytics firm YouGov , UJET’s online survey of consumers included 500 people in the United States between the ages of 18-64.

What Came First COVID-19 or Poor Customer Service?

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

What’s New in the World of Contact Center WFM

DMG Consulting

The new generation of real-time, adaptive, intraday management solutions are constantly on and continuously calculating agent requirements; they take into account real-time changes in volumes and staffing levels due to agents calling in sick, coming in late or not being able to get in at all due to cancelled public transportation. . Learn about the future of contact center WFM and how artificial intelligence (AI), automation and analytics are being used to enhance these solutions.

John Grasso of Windstream on Cloud Contact Center Software

CX Global Media

The report “Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region by MarketsandMarkets states that This is a Compound Annual Growth Rate (CAGR) of 23.6%. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 125,000 miles: About Us Page.

AI Customer Service: Today’s Most Transformative Technologies

TechSee

Applications based on AI are already visible in healthcare diagnostics, transportation, entertainment and education, to name but a few, and now the customer service industry in particular has recognized AI technologies as having almost unlimited potential to meet consumers’ growing demand for better customer experience (CX), reduce costs and decrease reliance on contact center agents. Emotion analytics.

Security Tech Crosses Over to New Frontiers

Customer Interactions

Security technologies (video surveillance, video analytics, and PSIM) are also crossing over into new frontiers. Public transportation has been using video surveillance footage in a variety of ways through the years. An early adopter of video surveillance, public transportation is now innovating new operational uses of the technology. Technology always seems to evolve in ways that we cannot anticipate.

Artificial Intelligence: First Aid for Companies in Challenging Times

CSM Magazine

Serving over 20,000 customers and transporting 7.6 The company has applied its collective 18 years’ experience of working with big data, analytics and systems integration to create a range of innovative and natural tools for all businesses in multiple sectors including Transport & Travel, Property, Insurance, Public and Automotive. When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs?

A 3-Step Formula for Consumer Trust in the AI Age

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr). of the workforce—work from home at least half the time, Global Analytics Workplace reports, many of them in customer service roles.

How to Ask Demographic Survey Questions like a Pro

ProProfs Chat

For example, a customer with a science degree requires an analytical pitch, while an emotional pitch suits a participant from an arts background. Not every customer lives in an urban area with good transportation.

7 Top Customer Experience Predictions for 2020

Nicereply

There are 7 customer experience predictions which will shape CX in the upcoming year: Video analytics (the wow factor). Video analytics will help in analyzing the facial expressions of the customer. The above image also shows how a customer can be transported to a virtual world of beautiful scenery. In 2019, as predicted, customer experience has become one of the crucial business strategies for leading brands.

AI to the Rescue: First Aid for Busy Contact Centres in Local Government

CSM Magazine

Combined with it over 19 years of experience working with big data, analytics and systems integration it has successfully implemented AI assistants that now handle hundreds of thousands of conversations a year across Transport & Travel, Property, Insurance, Public and Automotive industries.

Artificial Intelligence: 3 Benefits for the Insurance Industry

CSM Magazine

Integrate AI with sophisticated telematics in-car sensors or health analytics platforms to identify your most careful drivers or health-conscious clients to reward them with lower premiums so they keep coming back. As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways companies can benefit from the power of Artificial Intelligence. . The UK general insurance market continues to be fiercely competitive.

Everything About 702 Area Code

JustCall

Las Vegas also has a mass transportation system and is very well-connected. Call Analytics and Tracking: Track all call activity and analytics to boost team performance. There is a call analytics dashboard that helps you with this.

SECURE-ED: A model in collaborative security

Customer Interactions

Massive investment in public transportation helps to address this urban accessibility problem while balancing the need to protect historical heritage. While public transport is a great option, passengers’ surveys have shown that ridership is tightly linked with their sense of safety and security. de Transport Bucure?ti). The continent of Europe is made up of 45 different countries. In the EU alone there are 23 official languages spoken.

Managing Contact Centers Through the COVID-19 Pandemic

DMG Consulting

And if people are required to report to the office, arrange for them to avoid public transportation (and minimally to travel in at non-busy times), and adhere to CDC guidelines for cleanliness and social distancing. If you have interaction (speech and text) analytics or your CCaaS provider offers this capability, use it to gain an understanding of what is happening with customers throughout your enterprise. “In Managing Contact Centers Through the COVID-19 Pandemic.

Fintech and the Potential of a Cashless Society

Revation Systems

Moreover, payments-based analytics are helping businesses consolidate payment data and monitor customer transactions. Moreover, certain institutions, like public transportation, don’t carry cash for safety purposes, so if consumers don’t have exact change, their bus fare could easily cost the one $20 bill they have. Luckily, payment analytics software can assist with this and is expected to be a high-investment market as fintech popularizes.

Vision 2020

DMG Consulting

Technologies that have been talked about for generations, such as self-driving cars, will alter the way people get around, making the argument for or against new transportation business models from companies such as Uber and Lyft merely a stepping stone to a vastly transformed future. . DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Vision 2020.

Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI

CSM Magazine

The company has applied its collective 19 years’ experience of working with big data, analytics and systems integration to create a range of innovative and natural tools for all businesses in multiple sectors including Transport & Travel, Property, Insurance, Public and Automotive.

Can security technology be a ‘game changer?’

Customer Interactions

This can be achieved through: Automatic sensing tools that smartly alert to evolving situations Better collaboration between command center and field personnel First, let’s consider an example from the operational side – the challenge of transporting throngs of fans to a large sporting event. Automatic sensing (via video analytics) can play a role in this early awareness. The 2014 World Cup in Brazil. The 2014 Commonwealth Games in Glasgow.

Using Artificial Intelligence to Build a Great Future for CX

CSM Magazine

The company has applied its collective 18 years’ experience of working with big data, analytics and systems integration to create a range of innovative and natural tools for all businesses in multiple sectors including Transport & Travel, Property, Insurance, Public and Automotive. AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX).

CX FORUMS: 2018 Key Note Speakers

Livepro

Topic: ‘Using Analytics to improve Customer Experience’. Steve Mitchinson | General Manager of Driver and Vehicle Services | Department of Transport. After delivering significant operational improvements working with or consulting to some of Australia’s most well-known enterprises in both the public and private sectors, Steve rejoined the Department of Transport in 2015 as Director of Customer Service Delivery for their Driver and Vehicle Service business unit.

Fintech and the Potential of a Cashless Society

Revation Systems

Moreover, payments-based analytics are helping businesses consolidate payment data and monitor customer transactions. Moreover, certain institutions, like public transportation, don’t carry cash for safety purposes, so if consumers don’t have exact change, their bus fare could easily cost the one $20 bill they have. Luckily, payment analytics software can assist with this and is expected to be a high-investment market as fintech popularizes.

It’s Time To Get Emotional About Your Customers

Clarabridge

You only have to play a certain piece of music and your emotions are fully engaged, transporting you to a certain time or place, along with the associated positive or negative feelings. Intelligent data analytics – Natural Langue Processing (NLP) – enables accurate confidence levels of expressed sentiment to be extracted from direct or unsolicited feedback. By: Colin Dean, UK Account Director, Clarabridge. Being a customer is naturally a very emotional experience.