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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

ShepHyken

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Closing the Operational Gap.

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Jayride Review the Evolving Landscape of Travel: The Customer Experience

CSM Magazine

On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel. When passengers find themselves unable to connect with their initial transport providers, Jayride’s team swings into action.

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How to Transform the Customer Experience

ShepHyken

If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. Above all, make them feel like an individual , not a number or an account. It is a prime example of being easy and frictionless. People will even pay more for convenience. ® is another great example.

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Guest Post: How Can a Role in CX Become a Green Job?

ShepHyken

This is noteworthy because energy costs can account for 5-20% of a call center’s operating expenses. Environmental Protection Agency notes that the transportation sector accounts for about 29% of total U.S. Call centers consume around four times more energy per square foot than typical offices, and in the U.S.,

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Everything you Need to Know about Container Shipping: Costs, Insurance

CSM Magazine

Transporting goods in containers using liner ships has come into the light as an efficient method of moving large quantities of goods, be it private or commercial, across long distances globally. When you take into account the cost per cubic meter, you will get the best value by using FCL. This is essentially container shipping.

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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. About the Authors Tony Momenpour is a systems consultant within the Kentucky Transportation Cabinet.

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Enhancing Safety and Care for Patients through NEMT Software

CSM Magazine

A robust software can save you a lot of time and effort by automating every step of the non-emergency medical transportation process. It takes into account various parameters during trip scheduling, including the patient’s requirements, type of vehicle, and current road and weather conditions. Let’s explore them together!