Steve DiGioia

APRIL 28, 2022

Stereotype: a widely held but fixed and oversimplified image or idea of a particular type of person or thing. Tip #39 appeared first on Steve DiGioia Customer Service Blog. – Tip #39 appeared first on Steve DiGioia Customer Service Blog. What do they expect when doing business with you? Are the expectations good or bad?

Sales 299

Sales Personalization Customer Service 299

Steve DiGioia

MAY 5, 2022

We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. No trends, no fads, and no high tech – just the basic personalization one would give to someone special in their life. – Tip #40 appeared first on Steve DiGioia Customer Service Blog.

Customer Service 204

Customer Service Personalization Technology 204

Steve DiGioia

SEPTEMBER 3, 2020

Sure, his personal time doesn’t generate money for him but time itself is valuable. Time wasted can be better spent with friends, family, or personal development. – Tip #14 appeared first on Steve DiGioia. What’s Valuable to Your Customer? Getting back to George, his time is valuable too. TipsOnThursday.

Personalization 306

Personalization 306

Steve DiGioia

SEPTEMBER 24, 2020

All this does is alienate us against the very person we’re indebted to. The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. As mentioned by helpscout.com, “Great businesses see service not as a cost, but as a sales opportunity.”. TipsOnThursday, #customerservicefacts.

Customer Service 310

Customer Service Banking Sales Personalization 310

Steve DiGioia

FEBRUARY 18, 2021

Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through. Speak to me like a person instead of how you are scripted by the corporate offices to “maximize the guest interaction” That only works on paper, not in person. Who Writes YOUR Words?

Scripts 246

Scripts Personalization Management 246

ShepHyken

JULY 9, 2021

Send a Personal Welcome. There are many ways to send a personal welcome —?for for example, if you own a software business, send a quick introductory video that addresses them by name and offers helpful tips and info they may need. This is a nice, personal touch. first-round interview questions ? or other helpful topics.

Consulting 334

Consulting Consulting Enterprise B2B 334

delighted

FEBRUARY 26, 2024

In this post, we’ll cover the basics of NPS, best practices, examples, and tips for the most effective NPS email surveys. 10 NPS email best practices Follow these tips to create an NPS email survey your customers will want to respond to. Here are some tips for writing engaging email subject lines: 1. What is NPS?

Surveys 97

Surveys Best practices Feedback Personalization 97

CX Accelerator

APRIL 1, 2022

5 Tips To Improved Transparency. With the idea of finding the right balance between transparency and oversharing and building strong, authentic connections with your customers, here are five tried and true tips that will help. As I conclude, I’ve personally gone through this process more times than I could ever hope to count.

Government 266

Government Contact Center Personalization Customer Service 266

ShepHyken

FEBRUARY 5, 2021

The following list discusses five tips every business can implement into their customer service procedures. These tips will allow you to transform a bad customer experience into a positive one. Apologize In Person. During the in-person meeting, it may be easier to develop a personal relationship and compromise on a solution.

Customer Experience 243

Customer Experience B2B Accountability Feedback 243

Steve DiGioia

JUNE 25, 2020

Inform the customer that you are the person that will assist them – and see it through to the end. – Tip #4 appeared first on Steve DiGioia. Of course, we must apologize, show empathy, and be sincere, but here are 5 additional ways… Get all the facts, make sure you left nothing out.

Personalization 290

Personalization 290

Steve DiGioia

AUGUST 27, 2020

But after serving person after person, their brain seems to shut down and each new person becomes a blur. They stop personalizing their service and now focus on moving the customers through the line as quickly as possible. The post You NEED To – Tip #13 appeared first on Steve DiGioia. Click To Tweet.

Personalization 208

Personalization Customer Service 208

Fonolo

MAY 23, 2023

But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Deloitte reports that 90% of people are attracted to hyper-personalized advertising content, and customers are quickly coming to expect it. What is Hyper-Personalization in a Contact Center?

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

Steve DiGioia

MAY 28, 2020

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips also focus on management, leadership, and personal development topics – again, all brief and easy to implement. Please feel free to share and comment as you wish.

Personalization 147

Personalization Management 147

Steve DiGioia

JANUARY 28, 2021

Here are 4 personality traits I look for when hiring a customer-facing employee. RELATED POST: “ This Is What You Need to Succeed In Any Job ” (13 Personality Traits of the Perfect Employee). Remember, the old adage is still appropriate: “hire for personality first and train for skills second”.

Personalization 173

Personalization Customer Experience 173

ShepHyken

DECEMBER 27, 2019

Here are five tips to create a five-star experience! A person’s name is to him or her the sweetest and most important sound in any language.”- You’ll read a lot about using the customer’s name in articles written about how to provide a personalized experience. If a person is disingenuous when trying to make a connection.

Personalization 336

Personalization Customer Experience Customer Service Marketing 336

Steve DiGioia

JULY 30, 2020

Well, according to Merriam-Websters dictionary, it’s “something that annoys or bothers a person very much” Are your pet peeves putting your job in danger? – Tip #9 appeared first on Steve DiGioia. First off, what’s a “pet peeve”? I hope not. Pet Peeve #5 – People Living in La La Land.

Personalization 282

Personalization 282

Steve DiGioia

OCTOBER 1, 2020

Before you know it, you’ll be the person who goes above and beyond, and the employee recognized as the newest leader within your company; first by your teammates, then your direct reports, and then by others within your company. – Tip #18 appeared first on Steve DiGioia. The “boss” won’t be far behind. TipsOnThursday.

Morale 264

Morale Personalization 264

Steve DiGioia

OCTOBER 19, 2015

Yes you heard right…my waiter got a $20 tip for just getting a cup of coffee for a guest. But what do you do when a person that is a guest at our property for a wedding asks his waiter for a cup of coffee, espresso to be exact, just as she places the first course salad in front of them? or "how to adapt to your customer's needs"?

Personalization 213

Personalization Customer Service 213

CSM Magazine

FEBRUARY 29, 2024

Personalizing omnichannel experiences involves tailoring your interactions with customers across multiple channels to meet their unique needs and preferences. Here are some tips on how to personalize omnichannel experiences: 1. This information can help you create a more personalized experience.

Personalization 52

Personalization Chatbots CRM Analytics 52

Method:CRM

MAY 23, 2023

On the other hand, personalizing your invoices is an effective way to stand out from the competition and improve your overall customer experience. Communicate with your clients in a more personalized way. By following the following tips, you’ll create invoices that look great and help you get paid faster.

Personalization 97

Personalization Revenue potential Engineering Sales 97

Steve DiGioia

OCTOBER 15, 2020

– Tip #20 appeared first on Steve DiGioia. So, what do you do to get ahead in your career? We all want to be better, be the best. But are you willing to really make that happen? tipsonthursday. The post What Do You Do To Get Ahead?

Personalization 279

Personalization 279

Steve DiGioia

JANUARY 7, 2021

Do your employees work as productively as possible or spend more time talking about their personal lives or taking unapproved breaks? Do your employees work as a team but still do so as if they are “held personally responsible” for its outcome? The post Landscaper Customer Service – Tip #23 appeared first on Steve DiGioia.

Customer Service 147

Customer Service Morale Personalization 147

Steve DiGioia

JULY 23, 2020

One person complained that the store’s workers spent too much time talking to each other and seemed to not care that she was waiting in line. The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. The other day I heard some people complaining about poor customer service. TipsOnThursday.

Customer Care 195

Customer Care Personalization Customer Service 195

ShepHyken

APRIL 22, 2024

This short article by our friends at NICE shares four simple tips – and at least one, if not all four, are important. The first tip, being proactive and reaching out to customers before they call you (about a problem), is something more companies should implement. My Comment: Customer Experience (CX) doesn’t have to be complicated.

Customer Service 190

Customer Service B2B B2C Advertising 190

ShepHyken

OCTOBER 22, 2021

Personalize your customer avatars and have your team members learn about them. The post Guest Post: 6 Best Business Management Tips While Investing in Customer Experience appeared first on Shep Hyken. If you want to develop an outstanding customer experience, you need to understand what people expect.

Customer Experience 357

Customer Experience Management Finance Banking 357

Steve DiGioia

JULY 9, 2020

It’s been years since you personally met face to face with an upset customer because your product or service didn’t perform as advertised; “others” in your organization are responsible for this. – Tip #6 appeared first on Steve DiGioia. Employee morale is second to meeting budget. TipsOnThursday.

Morale 147

Morale Benchmark Advertising Surveys 147

SharpenCX

OCTOBER 1, 2023

Personalizing the customer experience. While there’s a strong business case for customer experience personalization, doing it well can be easier said than done. Still, recent Deloitte research shows that more than 50% of customers say personalization efforts feel off-target and don’t meet their needs, preferences, and interests.

Personalization 67

Personalization Customer Experience Interactive Voice Response Contact Center 67

Steve DiGioia

NOVEMBER 5, 2020

How would I feel if I had to wait on hold for 20 minutes just to speak with a live person on the phone?”. The post A Recipe for Success That Always Works – Tip #22 appeared first on Steve DiGioia. Example: “What would I expect if I was buying this product?”. Are we delivering what we advertise?”. “Is

Advertising 147

Advertising Personalization Customer Service 147

Steve DiGioia

SEPTEMBER 17, 2020

– Tip #16 appeared first on Steve DiGioia. Are we so immune from our surroundings and from the people we deal with, that we don’t even realize how we appear to others? I hope not. So, the question you should ask yourself from time to time is, what do they think of me? You may say, “I don’t care what others think of me”. TipsOnThursday.

Personalization 191

Personalization 191

Abby Connect

SEPTEMBER 1, 2023

You’re more likely to meet a customer over the phone, email, or a video call than in person. This makes personal connections more important, and more difficult, than ever. A personal… And customers are too often reaching chatbots, phone trees, and robots—or maybe nobody at all.

Personalization 52

Personalization Chatbots 52

NobelBiz

SEPTEMBER 26, 2023

By personalizing these phone systems, businesses can foster more meaningful relationships, understand customer needs better, and increase overall satisfaction. The Importance of Personalizing Your Phone System Capturing Customer Loyalty Personalizing the phone system isn’t just about addressing the caller by their name.

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

Steve DiGioia

JUNE 10, 2021

– Tip #33 appeared first on Steve DiGioia Customer Service Blog. Why should I attempt to call you back under these circumstances? Well, maybe I’ll call back to find out about the millions… #TipsOnThursday. The post Did You Ever Get a Voicemail From Marble Mouth?

Customer Service 195

Customer Service Personalization 195

Steve DiGioia

OCTOBER 22, 2020

Whether at work or in social circles, I have much more respect and admiration for a person who shows their core self than one who is a chameleon. I will like you for who you ARE, not the fake person you are trying to be. When these are broken, there is little history or personal emotions to account for. tipsonthursday.

Personalization 130

Personalization Accountability 130

Voiptime

JANUARY 25, 2023

We always mention personalized customer service in our articles, but now the time to describe what it exactly means has come.

Personalization 40

Personalization Customer Service 40

CSM Magazine

APRIL 16, 2024

Personalized Assistance: Customized support that addresses the individual needs and concerns of players goes a long way in showing that a casino values its customers. It involves a combination of timely, knowledgeable, accessible, and personalized service. The path to extraordinary customer support in online casinos is multi-faceted.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

Aspect

APRIL 16, 2021

We already know that WFM tools can facilitate a standard of automation, ease, efficiency, and functionality; but for the experts, there are a few operational tips and tricks that have proven invaluable. T hese advanced tips also provide a framework for what’s possible in your platform. . Want to hear and see more tips and tricks?

Enterprise 118

Enterprise Personalization Management Marketing 118

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. According to a report , about 71 percent of consumers expect companies to deliver personalized interactions.

call center software 59

call center software Scripts Call Center Personalization 59