three-golden-rules-for-customer-satisfaction-surveys 
ChurnZero
OCTOBER 9, 2020
If you’re new to customer satisfaction surveys and have searched the topic online, then you already know that there’s a trove of information on the subject. So, as your research primer and to help you get up to speed, we created an abbreviated guide that covers three of the most popular survey types: NPS®, CSAT, and CES.
customer sure
SEPTEMBER 30, 2020
Covid-19 has disrupted life for you and your customers, and the changes aren’t subtle, they’re seismic. It’s changed how companies have to deal with their customers, and it’s created huge uncertainty for customers. Or time to work out what you can do (safely) that will make customers confident to engage with you again!
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Nicereply
JUNE 4, 2020
Deciding to start gathering customer feedback is a crucial aspect of making your customer happy, but what’s even more important is to choose the right distribution for your team. Customer satisfaction is the key to creating a long-term relationship with your customers. In-signature surveys.
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.
ChurnZero
MARCH 6, 2020
Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees. Things just got deep.).
The Mindful Call Center
OCTOBER 3, 2017
I cannot think of a more destructive way to view your front line, or a more telling insight into how you feel about your customers. I'm willing to bet money that those same executives think of and say things just as horrific about their customers. Among her responsibilities, the performance of a 400 rep contact center.
customer sure
JUNE 7, 2023
Earlier this year we exhibited at the Institute of Customer Service (ICS) Annual Conference, alongside a range of esteemed customer service / experience peers and experts. People want to see how their current surveys are performing, and whether what they currently get is above/below the average. And we can see why.
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