software 
Callminer
OCTOBER 29, 2023
Read this blog for important elements to consider when selecting the best CX software. Customers are the bedrock of any successful business, so providing excellent customer experience is crucial.
Callminer
MAY 8, 2023
Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your business.
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Callminer
NOVEMBER 15, 2023
Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.
Lumoa
JANUARY 8, 2024
This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments.
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The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria. Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales.
Callminer
SEPTEMBER 25, 2019
Companies are using business intelligence software today than ever before. These expert BI software tips will help you make smart BI buying decisions.
TeamSupport
DECEMBER 8, 2023
As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Choosing the right software is critical to your company's success in this area. Consider the size of your business and your support team.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Speaker: Roger Lee, VP Customer Success, Gridspace
During this conversation, Roger Lee, VP of Customer Success at Gridspace, will share practical tips for how software can solve these problems in less than 60 days, e.g., Automating internet and audio quality checks for remote agents. Streamlining agent evaluations with real-time dashboards.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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Want to know what essential features you should look for in call center software? Download it now and come away with smart insights on choosing the right software for your needs. This whitepaper breaks down four crucial things to consider.
We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. CXInfinity is a contact center solution provider for omnichannel engagement.
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
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