Spearline

FEBRUARY 13, 2023

You have to ask yourself what time and resources you have available to devote to the collection and analysis of KPI metrics. Average Handling Time (AHT) Average Handling Time is a KPI that does exactly what it says on the tin; it tells us the average time it takes to handle a call and bring it to a positive resolution.

Call Center 52

Call Center Interactive Voice Response Average Handle Time Metrics 52

NobelBiz

MARCH 1, 2021

Hence the question, what are the advantages of Cloud Contact Center Solutions? Better Management of Peak Activity No matter what dialing system you use, all call centers are confronted with call peaks that turn team sizing into a real headache for supervisors. But also one that relies on geographically dispersed agents.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

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Contact Center Call Center Average Handle Time Real estate 334

Spearline

DECEMBER 19, 2022

What a couple of years we’ve had! For your business, there are savings to be made on time and resources, while the birdseye view that omnichannel frameworks provide facilitates greater insights into your customers’ journey. We are only now getting the breathing space to appreciate the implications of our enforced digital revolution.

Contact Center 52

Contact Center Interactive Voice Response Self service Gamification 52

ViiBE Blog

FEBRUARY 28, 2022

The variety of services and resources has made customers more sophisticated and to some extent picky, immediately choosing a different service if their query was not addressed quickly enough. What is a live chat? What are the benefits of a live chat? Live chat tools powered by co-browsing can serve as a great way out.

CRM 52

CRM Metrics First call resolution Accountability 52

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. What is a call center? What is call center software? What is a call center? Read on and thank us later.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

Hodusoft

AUGUST 30, 2022

What is cloud computing? What is UCaaS? What is CCaaS? What is CPaaS? What is cloud computing? With these services, companies can save a lot by eliminating the need for onsite servers, maintenance workforces, and other costly IT resources. What is UCaaS? What is CCaaS?

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Jon Arnold

MARCH 29, 2019

it’s hard to know what to grab on to in terms of familiarity. it’s hard to know what to grab on to in terms of familiarity. The main thing you need to know technology-wise is that their platforms are based on WebRTC, which makes them easy for IT to deploy and for workers to use.

Enterprise 45

Enterprise Sales B2B SaaS 45

Spearline

AUGUST 24, 2022

Real-time WebRTC communication has become the controlling force in communications technology and yet, somewhat ironically, there are still many WebRTC variables beyond our control. As we touched upon in the introduction, WebRTC media quality variables are a disparate tag-team composed of both the submissive and the slippery.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

Spearline

JUNE 14, 2022

WebRTC doesn’t scale, right? Built as a peer-to-peer communications protocol, it’s true that traditional WebRTC did not lend itself easily to scalability practices. Before you can begin to scale, you must ask yourself how your application uses WebRTC right now: What is the maximum number of users I need to support in one session?

Contact Center 98

Contact Center Technology Management 98

NobelBiz

APRIL 20, 2020

This removes the need for data analysts to analyze the data and makes these resources even more available to small and medium-sized businesses. This removes the need for data analysts to analyze the data and makes these resources even more available to small and medium-sized businesses.

Contact Center 52

Contact Center voip CRM Journey mapping 52

Spearline

MARCH 2, 2022

It is a passive monitoring service that collects events information and metrics from WebRTC clients and analyzes, aggregates and visualizes it for you. It is a powerful WebRTC monitoring and troubleshooting platform, meant to help you improve and optimize your service delivery. What is watchRTC and how does it work?

APIs 52

APIs Metrics Analytics Contact Center 52

Cyara

FEBRUARY 20, 2024

The complexity of modern communications, including a multitude of channels, such as phone, WebRTC, email, SMS (short message service), IVRs (interactive voice responses), and chatbots further compounds this issue. What is the Cyara Platform? This communication must also be at their convenience, and through their preferred means.

Interactive Voice Response 76

Interactive Voice Response Chatbots Enterprise Abandon Call 76

Spearline

JANUARY 11, 2023

WebRTC applications are no different from other applications in the product development lifecycle. That said, understanding WebRTC and that lifecycle can greatly help us in our WebRTC testing needs. Here is my own interpretation of the product development lifecycle, which aligns well with WebRTC testing. Let’s see how.

Engineering 52

Engineering Advertising Self service Contact Center 52

Spearline

JANUARY 4, 2023

In the last 8 years I’ve been on this journey of WebRTC testing and monitoring with testRTC, I had a chance to learn a lot from our customers. At that point, you will need to stress test your WebRTC service. The thing you will need to ask yourself is what is WebRTC stress testing anyway? WebRTC is a complex beast.

Metrics 52

Metrics APIs Scripts Contact Center 52

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? What do customers expect? It is more likely that the customers will use the company’s resources if they find clarifications or answers to quick questions. As the customer support function evolves, so do call center software features. Call Recording .

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

Hodusoft

JANUARY 5, 2022

The ability to track performance is crucial for determining where to allocate resources for staffing, training, and other initiatives. Also Read: What are the top 16 call center features you need to know in 2022? Companies can now provide a seamless customer experience to users with WebRTC and no download requirement.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Hodusoft

JANUARY 5, 2022

The ability to track performance is crucial for determining where to allocate resources for staffing, training, and other initiatives. Also Read: What are the top 16 call center features you need to know in 2022? Companies can now provide a seamless customer experience to users with WebRTC and no download requirement.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

TechSee

FEBRUARY 9, 2021

What is the timeline required for the technology? Still, there is a choice. When it comes to deciding whether to build vs. buy software, the initial analysis should determine the way forward. Remote Visual Assistance: Build vs Buy. The technology has more recently been on the fast track due to the pandemic-driven need for safety.

CRM 109

CRM Technology Self service Best practices 109

Hodusoft

SEPTEMBER 14, 2023

It comes with various advanced features like- predictive dialer , skill-based routing , automatic call distribution , WebRTC phone, auto dialer, single-tenant & multi-tenant, multilevel IVR, real-time analytics & reports, omnichannel support, built-in CRM, inbuilt ticketing system, and answering machine detection (AMD).

Contact center software 52

Contact center software Interactive Voice Response Contact Center Benchmark 52

ViiBE Blog

AUGUST 11, 2021

Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center? Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. .

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

Spearline

AUGUST 24, 2022

Real-time WebRTC communication has become the controlling force in communications technology and yet, somewhat ironically, there are still many WebRTC variables beyond our control. As we touched upon in the introduction, WebRTC media quality variables are a disparate tag-team composed of both the submissive and the slippery.

Transportation 10

Transportation Benchmark Engineering Contact Center 10

Hodusoft

DECEMBER 21, 2022

What is on-premise IP PBX? The other core features that make on-premise IP PBX a worthwhile investment for modern-day business enterprises are: WebRTC : It facilitates real-time interaction between team members, which narrows the communication gaps between them. VoIP software facilitates seamless inbound and outbound calls.

voip 52

voip B2C Telecommunications Enterprise 52

Hodusoft

OCTOBER 28, 2022

What is multi-tenant PBX? Read Also: What is IP PBX Auto Provisioning and How Does it Work? It prevents delays in payment and also frees up your resources from executing this tedious job. The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030.

voip 52

voip Accountability Analytics Interactive Voice Response 52

NobelBiz

APRIL 12, 2021

Seeking to simplify business processes while taking up a minimum of space and making the most of what new technologies have to offer: this is the motto of internet telephony software! But what is exactly a softphone? What is a Softphone? What determines the price of VoIP software? How does it work?

voip 52

voip Interactive Voice Response Contact Center Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

A telephone resource consumption model that is well suited to the needs of cooperation. A telephone resource consumption model that is well suited to the needs of cooperation. Hence the questions: What is exactly UCaaS? What are its advantages? What does the future hold for such technology?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

A telephone resource consumption model that is well suited to the needs of cooperation. A telephone resource consumption model that is well suited to the needs of cooperation. Hence the questions: What is exactly UCaaS? What are its advantages? What does the future hold for such technology?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52