resources reports contact-center-verticals-insurance 
Quality Contact Solutions
JULY 31, 2020
By Jill Sysel-Barton, Reporting Specialist. Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. They also need to contact clients about a manufacturer’s safety recall. Start a Conversation.
Balto
JULY 26, 2022
Louis, MO — Balto, the #1 real-time guidance platform for contact centers, has launched the Balto Real-Time Index , a new tool that collates trends, insights, and in-depth analysis for contact centers. “Balto has a goldmine of conversation data that we’re opening up to the entire contact center industry.
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CX Global Media
JUNE 6, 2017
In our ever-growing global economy, omnichannel language support needs to be included in your contact center strategy. Learn why omnichannel language support is needed in your contact center. And managing language services has not been on the top of a contact center leaders list. Click to Tweet.
Quality Contact Solutions
JULY 31, 2020
By Jill Sysel-Barton, Reporting Specialist. Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. They also need to contact clients about a manufacturer’s safety recall. They are spread very thin.
pindrop
APRIL 30, 2020
A short history of how the pandemic has unfolded – how contact centers have faired and how fraudsters have taken advantage. As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry. INSIGHT 2: THE WAVE HITS IN EARNEST.
DMG Consulting
MARCH 18, 2020
Managing Contact Centers Through the COVID-19 Pandemic. Employees, particularly those who are paid an hourly wage when they show up and are not paid at all when they don’t, which is the case for many contact center agents, are facing a tough decision. This is DMG’s second column on the COVID-19 pandemic.
pindrop
NOVEMBER 12, 2020
60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? What is Contact Center Fraud?
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