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ClientSuccess
SEPTEMBER 3, 2020
In the first post of this two-part series, I addressed a key question that often surfaces about who owns the renewal. In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? How to Transition Comp Plans.
aircall
OCTOBER 6, 2021
Employee engagement is more than just getting things done—it’s identifying with what you do. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Why is this important? Defining Effective Sales Onboarding.
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ChurnZero
JULY 17, 2020
This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . It starts by backing up from the renewal date to defining a customer contact cadence, allowing the renewal team enough time to work with their clients in planning for value maximization and often accelerates the renewal. . The Renewal Process.
JustCall
AUGUST 10, 2022
Starting a business almost always buds with a desire to achieve great things. This blog post aims to help you prepare for the daunting process of scaling your business (whether the aim is to be successful, increase your revenue or simply put your name on the map) in the most efficient and informative way possible.
JustCall
JUNE 26, 2023
In this blog post, we will detail what an effective lead follow up strategy looks like in addition to detailing some tips and tricks that ensure your lead follow up process has the highest chance of success. This is where a real estate follow up system comes into play. This is the essence of a real estate lead follow up system.
CSM Practice
JULY 6, 2020
We covered how to make renewals in another blog. To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. The strong suit of the SaaS model is the generation of recurrent revenues. The New SaaS Sales Environment during COVID-19. 1. Fewer New Prospects.
CSM Practice
JULY 6, 2020
We covered how to make renewals in another blog. To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. The strong suit of the SaaS model is the generation of recurrent revenues. The New SaaS Sales Environment during COVID-19. 1. Fewer New Prospects.
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