Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. Staffing has become increasingly difficult in customer service. Reducing repetitive work.

Chatbots 84

Chatbots Customer Service Self service Agent burnout 84

aircall

OCTOBER 25, 2018

Editor’s note: The following is a guest post from Alex Gallia, a content contributor for Process Street. Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. You find him on LinkedIn here. The growing buzz around sales enablement.

Sales 75

Sales B2B Outbound sales SaaS 75

Cincom

MAY 8, 2024

Businesses that wish to succeed in the modern economy understand the importance of superior customer communication. Successful interaction with customers can drive business growth, improve customer satisfaction, and strengthen brand loyalty. By making communication a priority, companies see growth across all metrics.

Best practices 52

Best practices Metrics Education CRM 52

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Management 98

Management Chief Customer Officer Upselling SaaS 98

ClearAction

APRIL 18, 2015

How Human Resources Can Add Value to Customer Experience Excellence. Customer experience (CX) is all about people getting what they need in their lives. People in your company are central to designing and delivering great customer experiences. Here are ways HR can help: Knowledge Management. —@tcrawford.

Customer Experience 96

Customer Experience Employee engagement Big data Analytics 96

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. self-service. connected customer journeys with 9 channels in most contact centers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43