Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. Zappix’s AI-Powered Digital Engagement Platform integrates with existing back-end systems, such as ERP and CRM.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

OctopusTech

MARCH 1, 2024

Shopify has become one of the most popular e-commerce platforms, offering entrepreneurs and small businesses a robust yet user-friendly system to create and manage an online store. With over 1 million merchants using Shopify globally, it’s clear there are many advantages to using this platform over alternatives.

Analytics 62

Analytics APIs Enterprise Best practices 62

JustCall

APRIL 3, 2024

To help you find the right fit, let us look at 10 of the top auto dialer platforms. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Talkdesk is a contact center platform with customizable auto dialing modes (preview, power, predictive).

Sales 52

Sales CRM Scripts APIs 52

Zappix

DECEMBER 19, 2023

Zappix platforms create a streamlined recovery channel directly to your payment gateway. Text messages, emails, website connectivity, QR codes on printed material, letters mailed to debtors, and those calling your IVR itself all benefit from on-demand Zappix solutions.

Interactive Voice Response 52

Interactive Voice Response Analytics 52

Zappix

FEBRUARY 14, 2024

(PRWEB) Feb 14, 2024 Zappix , a Digital Patient Engagement Solutions leader, reports significant reductions in no-shows and late cancellations for Gastroenterology and Endoscopy clients utilizing its platform throughout 2023. In addition, Zappix connects patients with external review sites to improve the competitiveness of the providers.

Healthcare 52

Healthcare Analytics Surveys Marketing 52

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. The enhanced capabilities include: Upgraded Customer Data Platform (CDP) capabilities to allow flexible data structures and expanded integration of 3rd party systems.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JivoChat

JULY 30, 2023

No-code website builder platforms usually have an intuitive interface that will guide you step-by-step to set up every detail of your pages. The platform is the one in charge of this part, therefore you can focus on personalizing the layout and creating content.

Analytics 75

Analytics Engineering Banking Customer Support 75

JivoChat

AUGUST 22, 2023

Choose a Blogging Platform Once you have a plan for your blog, and the visual identity and domain name are defined, it’s time to put your ideas into action. Choose a blogging platform that enables you to create your blog’s interface, add all the features you want, easily upload new content whenever you need, and manage your blog.

Engineering 75

Engineering Analytics Best practices Customer Support 75

CSM Magazine

AUGUST 23, 2023

Another way for businesses to employ automation is to schedule social media updates using their CRM platform regularly. Two-Way Texting and Chatbot Two-way texting through SMS messaging has gained popularity among businesses as a communication channel to engage prospects and existing borrowers.

CRM 52

CRM Real estate Chatbots Construction 52

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Strengthen Customer Relationships with Emotion Analytics.

Technology 159

Technology Customer Service Technical Support Analytics 159

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. This emerging approach is known as multiexperience (MX). AI in Multiexperience.

Self service 207

Self service Chatbots Enterprise Analytics 207

JustCall

APRIL 23, 2024

Convoso : Strong predictive dialing capabilities and wider platform features that are useful for both sales and support (including an AI chatbot). Talkdesk : Impressive predictive dialer that is part of a feature-rich cloud contact center platform. Look for a dialer with detailed analytics for campaigns, teams, and individual reps.

call center software 52

call center software Sales CRM Analytics 52

TechSee

FEBRUARY 2, 2022

Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Emotion Analytics. In today’s digital age, companies can get a 360? Commitment to Social Networks.

Call Center 124

Call Center Technology Interactive Voice Response Analytics 124

JustCall

APRIL 9, 2024

> Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > The platform offers over 100 integrations that connect with many popular business tools. Dedicated tools for reporting and call analytics. International calling with localization features. Multi-level IVR.

voip 40

voip Sales Scripts CRM 40

MiaRec

JUNE 16, 2023

Most Voice Analytics solutions for contact centers offer either Machine Learning-based or lexicon-based Sentiment Analysis to help you understand how customers are feeling during calls. Sentiment Analysis is the process of analyzing written or spoken texts to determine the emotional tone of the conversation. What Is Sentiment Analysis?

Contact Center 66

Contact Center Analytics Customer Experience 66

JustCall

FEBRUARY 12, 2024

While Convoso offers valuable features, the platform does have shortcomings that don’t sit well with a lot of users: an unintuitive and clunky UI, limited integration options, and steep pricing plans. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. The good news?

CRM 52

CRM Analytics Abandon Call Coaching 52

Interaction Metrics

JANUARY 23, 2024

List size impacts your Text Analysis too. You might think AI can analyze all your text answers, but for accurate results, there will be at least some human research involved. How much human research is directly impacted by the amount of text your survey receives. How many users need to access the platform?

Surveys 62

Surveys B2B CRM Metrics 62

JustCall

APRIL 3, 2023

Top Features of JustCall Powerful autodialer and automation Toll-free numbers globally Call recording Mail forwarding, voicemail and custom numbers Centralized tracking of call activity, and call/team/number analytics. For example, businesses seeking to expand globally or those in need of an all-in-one customer communication platform, etc.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

Connect

APRIL 18, 2024

Gen AI is a trending topic because businesses and consumers are captivated by the potential applications the technology holds in how the world works and engages, with the AI arms race between OpenAI, Microsoft, Google, and Meta escalating with the public release of platforms like ChatGPT, Bing Chat, Baard (now Gemini) and Meta AI.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Conversation analysis to detect and analyze interruptions, over-talk, cross-talk, and silence.

Analytics 62

Analytics Enterprise Quality management Contact Center 62

The Northridge Group

AUGUST 10, 2021

Taking a deeper dive by honing-in on the data that is readily available to you and investing in the right analytics practices can help you improve customer satisfaction, propel your business forward and take your customer experience from great to even greater. Leverage Contact Center Analytics.

Analytics 162

Analytics Interactive Voice Response Contact Center Coaching 162

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

CSM Magazine

MARCH 17, 2023

MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. To celebrate the launch, a 30 day free trial is available for any contact centre managers who want to experience the new platform and the difference it can make to their teams.

Analytics 52

Analytics SaaS Quality management Feedback 52

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 83

Analytics Feedback Marketing Metrics 83

JustCall

AUGUST 16, 2021

CCaaS platforms remove the need for multiple tools for creating multiple customer touchpoints. So, let's find out everything about CCaaS platforms. CCaaS enables inbound and outbound communications through a centralized communication platform. CCaaS platforms cover a range of benefits you cannot overlook. What is CCaaS?

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JivoChat

JUNE 28, 2023

Once you have defined the domain name, you can register it using the website builder platform of your choice. Select the font type, and the color palette, insert text, and images, and position every element as you see fit. Once your website is available, use analytics tools such as Google Analytics to analyze your website performance.

Engineering 75

Engineering Analytics Real estate Sales 75

JivoChat

JULY 26, 2023

For instance, black and white which are the color of the logo are used in the background and the text and the font type is the same one used in their app. The text is direct to the point. They give a convincing reason to compel you to estimate your earnings and learn more about the platform.

Engineering 75

Engineering Analytics Advertising Marketing 75

Playvox

FEBRUARY 1, 2024

In an omnichannel contact center , that may include email, text, chat, social, voice-based interactions, and more. Creating context around the words, and following a more analytical approach to decoding customer sentiment, provides a finely tuned understanding of customer satisfaction, consumer preferences, and overall public opinion.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

JustCall

FEBRUARY 13, 2024

While it offers basic features, limitations like missing deeper integration, lack of advanced analytics, or a clunky interface can hold you back. Plus, the platform isn’t the most intuitive to use, which means you’re probably going to support far more often than you have to. Are you finding Kixie’s limitations challenging?

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

VirtualPBX

JANUARY 20, 2021

Having always accepted information about audio calls and voicemails, the integration now lets you choose the “Receive Text Message” option to have Zapier respond to SMS messages sent to your team members. Let’s see what it looks like to set up Zapier to wait for a text message and send notification of its receipt to the team’s Slack channel.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 99

Marketing APIs Engineering Analytics 99

TeleDirect

DECEMBER 14, 2023

Today’s advanced call center technology goes much further and includes cloud-based software solutions, artificial intelligence, predictive analytics and omnichannel capabilities. At TeleDirect, we use our call center tech to connect with clients by email, social media, text, live chat and phone.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

ProProfs Blog

OCTOBER 25, 2021

If you are a small and medium-sized business, you might want to consider customer feedback platforms that offer sufficient free trials (14-30 days). Go for an online feedback platform that is simple, neat, and easy to use. Hence, choose a customer feedback platform that helps you to view and analyze responses in real-time.

Feedback 148

Feedback Surveys Enterprise Analytics 148

JustCall

MARCH 7, 2023

Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. What Is Contact Center Analytics? Much like every other department of a business needs analytical insight to function well, so does the contact center.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52