aircall

JANUARY 30, 2017

Implement interactive voice response , so that they’re always directed to the most competent person to solve their issue. Get personal. Personalized customer service is a formidable tool in the quest to earn customer’s loyalty. Save your customers effort. Add a click-to-call button or an automatic call back feature.

Customer retention 76

Customer retention Education Self service Feedback 76

CSM Practice

MAY 21, 2021

In a rapidly evolving yet tight-staffed Saas startup, Customer Success is often overlooked as a growth driver. Most Saas startups focus on customer attraction and acquisition, forgetting that taking care of existing customers and ensuring retention is equally important. Why SaaS Startups Need Customer Success.

SaaS 52

SaaS Benchmark Enterprise outsourcing 52

SmartKarrot

MARCH 15, 2021

Assist sales in contract terms and expectations. Influence future lifetime value through higher SaaS adoption, customer satisfaction and increase renewal rates to reduce churn. Facilitate new customer account creation and signups (hundreds >> thousands of individuals). Manage customer expectations and relationships.

Upselling 10

Upselling SaaS Accountability Education 10

SmartKarrot

NOVEMBER 16, 2021

Especially in SaaS, where all success is perceived and not apparent, one cannot emphasize the importance of customer success emails. But sadly, most SaaS businesses scramble for customer acquisition and then have lame or nil post-signup email strategy in place to continue the customer’s journey with their product or service.

SaaS 10

SaaS Education Personalization B2B 10

Help Scout

NOVEMBER 13, 2018

In 2015, we arrived at the somewhat reluctant conclusion that it may be time for Help Scout to explore “doing sales.”. For a business that prides itself on being customer-first and product driven, the concept of sales — even sales as a service — was fraught. What does ‘sales as a service’ mean?

Sales 44

Sales Accountability Self service Consulting 44

JivoChat

AUGUST 7, 2023

For small to big companies, counting on effective software such as Brevo, which provides solutions for multiple needs in sales and marketing can make a huge difference in productivity. Formerly Sendinblue, Brevo enables you to automate repetitive tasks, get to know your target audience better, identify sales opportunities, and much more.

APIs 75

APIs Sales Analytics CRM 75

SmartKarrot

DECEMBER 22, 2020

For sales teams that conduct demos to push users further down the funnel, they need information. This effort is measured in CAC, trial signups, and MQLs. Real-time alerts and account intelligence can provide deep insights into each customer’s account so as to offer a personalized PX. How to build a Product Experience strategy?

Upselling 10

Upselling Customer retention Customer centricity Analytics 10

ProProfs Blog

NOVEMBER 26, 2021

Simply select a template, personalize with your brand colors, themes, logos and you are a few clicks away from achieving your business goals. Plus, the Qualaroo nudge is immensely intuitive and can be used anywhere from SaaS products and websites to mobile apps. Easy customization and personalization . Personalized forms .

Surveys 78

Surveys Enterprise Analytics APIs 78

Nicereply

JUNE 18, 2020

Your sales team went home, and all you had left was your current group of customers. The funny thing is, customers who churn have the same effect on your business even when you are still making sales. SaaS and eCommerce have been around long enough that some companies now have customers for over a decade. Average Order Value.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Help Scout

DECEMBER 18, 2018

The constraint of communicating an idea within one or two minutes forces us to carve away the fluff and get quickly to the point without compromising Help Scout’s personality. Related: Pricing Psychology: 10 Timeless Strategies to Increase Sales. We thought that in testing our prices, we’d discover great data about how we should price.

Best practices 40

Best practices Education Engineering Marketing 40