Beyond Philosophy

APRIL 4, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. So, for some of us at a certain age, breaking off a relationship without even so much as a “Goodbye!” Listen to the podcast: I have been ghosted. sounds astonishing.

Personalization 150

Personalization Sales Feedback Technology 150

Beyond Philosophy

JULY 17, 2021

22:15 Ryan asks us why this discussion matters to organizations trying to deliver an experience that promotes customer-driven growth. 26:38 Ryan gives his decision and summarizes the issue for us all. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Join The debate! How can we help?

Marketing 273

Marketing Customer Experience Consulting Consulting 273

Beyond Philosophy

DECEMBER 31, 2022

20:49 Colin refers to one of his favorite leadership aphorisms, “None of us is as clever as all of us,” which speaks to leveraging the strengths of the team to create a better output rather than serving in despotic rule. Click here to join the other 70,000 subscribers. Please tell us how we are doing!

Consulting 221

Consulting Consulting Call Center Customer centricity 221

Beyond Philosophy

FEBRUARY 6, 2021

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers. 24:24 Wilson shares what her team looks for to resolve poor financial decision-making in their customers.

Finance 482

Finance Consulting Consulting Customer Experience 482

Beyond Philosophy

JANUARY 28, 2023

Here are a few key moments in the discussion: 05:12 We share a pickle from Vijay Patel who asks us how to ensure that their customer segmentation is correct. 21:04 We explain how using databases can lead to stereotyping and how that is sloppy marketing. Tell us about it here. Please tell us how we are doing!

Consulting 221

Consulting Consulting Sales Surveys 221

Beyond Philosophy

MARCH 5, 2022

We invited Durante to come talk with us, and much to our surprise, she accepted. 32:22 All three of us share our insights into how marketers can increase the feeling of serendipity in their own experiences as well as what to avoid while doing it. Join us in celebrating our 20th anniversary over the next month.

Consulting 195

Consulting Consulting Marketing Surveys 195

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. But how should you do it, and why is it important? Both are fair questions.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

Beyond Philosophy

FEBRUARY 1, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. So, how can we trust that their answers are telling us what is really going on? Moreover, they can tell us more over time. Or they know, but don’t want to admit it on a survey.

Surveys 195

Surveys Self service Marketing Feedback 195

Beyond Philosophy

MAY 25, 2022

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers. 24:37 All three of the hosts share their advice and key takeaways for the future of contact centers.

Contact Center 370

Contact Center Consulting Consulting Coaching 370

Beyond Philosophy

OCTOBER 29, 2022

Neither of us is much of a runner. In fact, to get us to run with any kind of speed would require some motivation—like a tiger chasing us. So, why does fear motivate us so much? Safety is an important value for all of us. Safety is an important value for all of us. Please tell us how we are doing!

Marketing 221

Marketing Consulting Consulting Surveys 221

Beyond Philosophy

OCTOBER 1, 2022

They connect us to our past and drive our behavior in the present. In many ways, memories define us. 12:12 We learn how SOHCAHTOA from trigonometry is an excellent example of mnemonic devices that help us remember things and why. Please tell us how we are doing! Click here to join the other 35,000 subscribers.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

JANUARY 7, 2023

Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 70,000 subscribers. Please tell us how we are doing! How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services.

Consulting 221

Consulting Consulting Customer Experience Surveys 221

Beyond Philosophy

FEBRUARY 26, 2022

There is a famous story that as Julius Caesar crossed it with his army, he said,”Alea iacta est”, which means “Now the die is cast” for those of us a little rusty on the Latin. Join us in celebrating our 20th anniversary over the next month. Please tell us how we are doing! How can we help?

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

FEBRUARY 13, 2021

09:37 We share a story about how Delta understood my trigger at the airport, and got me to change my habits using that information, and why it worked. Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience.

Government 448

Government Consulting Consulting Customer Experience 448

Beyond Philosophy

MARCH 27, 2021

They are two things my family associates with taking holidays in the US. Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Complete this short survey.

Transportation 369

Transportation Consulting Consulting Call Center 369

Beyond Philosophy

FEBRUARY 12, 2022

The US Bureau of Labor and Statistics estimates that 20 percent of new small businesses don’t survive the year. Here are a few key moments in the discussion: 02:31 We discuss the survival statistics of small business per the US Bureau of Labor and Statistics, and, spoiler alert, they aren’t that great.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

Beyond Philosophy

JUNE 18, 2022

Here are a few key moments in the discussion: 03:09 Killip explain a little background about Attest and how she came to her position there after a long career in law before joining the team. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Complete this short survey.

Consulting 221

Consulting Consulting Surveys Metrics 221

Beyond Philosophy

AUGUST 14, 2021

We hope that it is and that you will continue to join us on this journey as we explore the many facets of customer behavior and the tools that facilitate customer-driven growth. Please tell us how we are doing! Click here to join the other 22,000 subscribers. Key Ideas to Improve your Customer Experience.

Construction 195

Construction Consulting Consulting Surveys 195

Beyond Philosophy

DECEMBER 24, 2022

There have been moments, professionally and personally that have been exceedingly positive and have changed us for the better, even if it was just a little bit. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Please tell us how we are doing!

Entertainment 170

Entertainment Consulting Consulting Surveys 170

Beyond Philosophy

SEPTEMBER 3, 2022

Please tell us how we are doing! Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers. Complete this short survey. Customer Experience Information & Resources. How can we help?

Customer Experience 284

Customer Experience Consulting Consulting Metrics 284

Beyond Philosophy

NOVEMBER 12, 2022

So, in an effort to help us all cope with the road ahead, we present the 5 Rules for Managing Uncertainty in this episode, which you can also watch on our YouTube Channel. Please tell us how we are doing! Click here to join the other 35,000 subscribers. ” The results might surprise you. Complete this short survey.

Management 221

Management Consulting Consulting Surveys 221

Beyond Philosophy

JULY 30, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Many of us perceive AI as mysterious as a magic trick. 32:40 Dr. Turner discusses the racial and gender biases found in websites like Twitter and how the algorithms the sites use affect them. Please tell us how we are doing! Thanks very much.

Construction 243

Construction Consulting Consulting Advertising 243

Beyond Philosophy

NOVEMBER 5, 2022

Chance shares with us why she wrote the book, some constructive criticism for the Customer Experience movement, suggestions for a winning strategy, and step-by-step instructions for how to gain support for your ideas. Please tell us how we are doing! Click here to join the other 35,000 subscribers. Complete this short survey.

Construction 221

Construction Consulting Consulting Customer Experience 221

Beyond Philosophy

FEBRUARY 29, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. It’s a big splurge for us, and we look forward to it. Mental accounting helps us feel less guilty and happier than we would without it. Listen to the podcast: I am excited.

Accountability 195

Accountability Finance Banking Management 195

Beyond Philosophy

OCTOBER 8, 2022

25:07 Hannesson shares a specific case study that used video to reduce repeat home visits. 29:22 We all share our practical advice about how to use video to improve the metrics that matter most to your organization (and that none of us are footballers, in case you were wondering). Please tell us how we are doing!

Customer Experience 221

Customer Experience Contact Center Consulting Consulting 221

Beyond Philosophy

DECEMBER 17, 2022

Habits are part of our Intuitive System, which is the fast automatic thinking we use to save energy instead of dragging out our Rational System, the slow, deliberate thinking we sometimes use. We get a cue, which triggers an automatic response, that gives us a reward. Click here to join the other 70,000 subscribers.

Consulting 150

Consulting Consulting Surveys Customer Experience 150

Beyond Philosophy

AUGUST 13, 2022

11:32 We discuss some of the psychology tests that human resources departments often use and how we think they should be applied to a journey of self-awareness and discovery. Please tell us how we are doing! Click here to join the other 35,000 subscribers. Complete this short survey. How can we help?

Personalization 221

Personalization Consulting Consulting Surveys 221

Beyond Philosophy

DECEMBER 26, 2020

With a vaccine headed to us all and a new appreciation for what we share when things are “normal,” we are all practically giddy at the prospect of sending this year off to the annals of history. However, even a year as challenging as this one presents new insights and opportunities for us all. Complete this short survey.

Consulting 259

Consulting Consulting Surveys Customer Experience 259

Beyond Philosophy

MAY 28, 2022

15:39 We talk about how to use what you know about customer behavior data to discern how much customers trust you, including what they want to hide from you. Tell us about it here. Please tell us how we are doing! Click here to join the other 35,000 subscribers. ” Do you have a business pickle? How can we help?

Consulting 221

Consulting Consulting Accountability Surveys 221

Beyond Philosophy

JUNE 25, 2022

It was a terrible car, much like Yugo was in the US. I told him the jokes we all used to have about ŠKODA and their low-quality construction (What do a ŠKODA and a baby have in common? There are a few reasons why we won’t change our minds even when the facts tell us we should. Please tell us how we are doing!

Construction 195

Construction Consulting Consulting Surveys 195

Beyond Philosophy

SEPTEMBER 17, 2022

9:36 Colin asks Ryan to explain whether memory has anything to do with the decision-making shortcuts people use to make decisions, and Ryan explains that some do, and some don’t. Please tell us how we are doing! Click here to join the other 35,000 subscribers. Complete this short survey. How can we help?

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

APRIL 24, 2021

He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve moments in their Customer Experience. 21:24 We discuss Kahneman’s Peak-End Rule and how you can use it to optimize your experience for free. Please tell us how we are doing! Guess what?

Customer Experience 221

Customer Experience Consulting Consulting Enterprise 221

Beyond Philosophy

JANUARY 1, 2022

Our listeners have problems and they let us know about it. For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. Please contact us to tell us about it. Please tell us how we are doing!

Engineering 259

Engineering Consulting Consulting Customer Experience 259

Beyond Philosophy

MARCH 14, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. I wondered who made the plan in the first place since none of us wanted to go. Listen to the podcast: Have you ever heard of the Abilene Paradox?

Personalization 195

Personalization Management 195

Beyond Philosophy

APRIL 18, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Part of the reason the emails that don’t have any personalization in them bother us is there doesn’t appear to be a lot of effort put into those. I have similar feelings about Apple.

Personalization 195

Personalization Advertising Technology Marketing 195

Beyond Philosophy

JULY 23, 2022

If you do, could you vote for us in the People’s Choice Podcast Award? 12:16 We discuss how Netflix might be a victim of using an old broadcast strategy to their approach to creating and renewing content, and how it can poison their Long Tail offering. Please tell us how we are doing! We hope you enjoy today’s show.

Consulting 243

Consulting Consulting Customer Experience Surveys 243

Beyond Philosophy

JANUARY 29, 2022

Here are a few key moments in the discussion: 2:55 Anna shares her pickle in a recording about how to use the findings in their journey mapping exercise to change the organization to be more customer-centric. Please contact us to tell us about it. Please tell us how we are doing! Complete this short survey.

Journey mapping 243

Journey mapping Customer centricity Consulting Consulting 243