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Product News – March 2024

Lumoa

content Lumoa Product News for March 2024 Hey everyone! Lumoa joins Netigate Exciting news! The post Product News – March 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you.

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Product News – January 2024

Lumoa

Lumoa Product News for January 2024 Hey everyone! The post Product News – January 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

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Being the Bearer of Bad News

ShepHyken

It’s never fun to share bad news with a customer. Many people are scared to be the bearer of bad news. There are plenty of examples of bad news – an order didn’t ship, something was damaged, a deadline is not going to be met, etc. Regardless of how the news is delivered, consider the following steps: Be personal.

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Build a news recommender application with Amazon Personalize

AWS Machine Learning

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them.

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Community KPIs: Easier Than You Think!

Speaker: Carrie Melissa Jones

The good news is that measuring your community's impact can be a satisfying activity for you, as it reveals the depth and breadth of your progress as a community builder. And choosing and tracking KPIs is simpler than it seems.

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Breaking Bad News in Chat: A Contact Center Guide for Delicate Delivery

Myra Golden Media

Breaking bad news is one of the most challenging aspects of customer service. However, as a contact center representative, it’s your responsibility to deliver this news in a way that’s sensitive, empathetic, and effective. As such, these interactions can shape their perception of the brand as a whole.

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How to Give a Customer Bad News with Surprising Confidence (and without negative backlash)

Myra Golden Media

We have to give customers a lot of bad news these days. ” No one likes to deliver bad news to customers, but providing terrible news is a regular part of business for a lot of us. . ” No one likes to deliver bad news to customers, but providing terrible news is a regular part of business for a lot of us.

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The Recruiting Crossword Puzzle

The good news? You can solve your recruiting problems using new tools and data specifically designed to help do your job: find top passive talent and fill those open reqs – faster than you thought possible.

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Customer Advocacy and Community

Speaker: Liz Richardson and Deena Zenyk

So you’ve heard the news, your existing customers are your best source of new customers. But how do you go about formalizing a process that proves your customers are important to you and achieves reliable business outcomes? By following a step-by-step process that uses your community to develop a customer advocacy program.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

Here’s the good news: even if you are only fluent in your native language, the process isn’t as daunting as you might think. In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable.