Myra Golden Media
JULY 29, 2019
These are all signs that we’re burned out or morale is very low. I’ve had depleted employees, and I’ve been the used up person (even in my current position). I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.
ShepHyken
JANUARY 29, 2021
Get to know the customer personally. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines. That being the case, morale boosting and team building events should become the norm at your company. Happy agents set the tone for good customer experiences.
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Outsource Consultants
DECEMBER 15, 2022
Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone. Agents who want to move into a management position will feel genuinely appreciated by the company and its commitment to their personal growth.
Quality Contact Solutions
MARCH 11, 2021
Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Prospecting: It takes a special kind of person to pick up the phone over 150 times a day in an attempt to find the right new customer, uncover the right need and present the right solution to grow business.
Inbenta
JUNE 2, 2021
They can also affect employee morale and efficiency. Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. Mistakes are impossible to foresee, and we are only human after all.
CSM Magazine
AUGUST 22, 2019
These are all signs that we’re burned out or morale is very low. I’ve had depleted employees, and I’ve been the used-up person (even in my current position). I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. Plan a Team Building Outing.
Callminer
APRIL 21, 2020
Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Customer service is about finding a balance between efficiency and personalization…”. One really effective leadership activity is to get personal and involved with the team like you’re a part of it…”.
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