Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Customer service is about finding a balance between efficiency and personalization…”.

Call Center 182

Call Center Management Scripts Coaching 182

Calltools

AUGUST 7, 2019

You can make your sales associates better listeners by including active listening in your training seminars. When you don’t have a record, the person might disagree with you. When you have a strong example, it’s difficult for the person to become hostile or ignore your feedback.

Sales 40

Sales Morale Employee engagement Metrics 40

VocalCom

JULY 10, 2017

Mentoring is also an important part of their personal development. For example, giving agents a chance to meet regularly with a peer mentor or manager can help them discuss their experiences and obtain feedback on how they might improve individually. Offer team-building activities offsite.

Call Center 54

Call Center Contact center software Morale Contact Center 54

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. The distance shouldn’t prevent you from creating personal connections with the members of your WFH crew.

Best practices 52

Best practices Sales Morale Personalization 52

ProProfs Blog

SEPTEMBER 17, 2021

Benefit surveys are a great way to collect feedback from your employees. Take Action on Employee Feedback. But are you taking timely action on the feedback? When employees see that their voice is being heard and their feedback is being implemented, they feel more inclined to share their opinion in the future.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

CustomerSuccessBox

APRIL 29, 2022

The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer. They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding.

SaaS 52

SaaS Customer retention Metrics B2B 52

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. Feedback is necessary to ensure that the agents focus on the right goals for success. Encourage them to take regular breaks to find personal time and calm down. Create A Mentoring Program. Image Source.

Call Center 52

Call Center Management Agent burnout Scripts 52