Mitigating Attrition: How to Keep Agents Happy in 2023 and Beyond
Outsource Consultants
DECEMBER 15, 2022
The first step to providing employees with the skills they need to advance is to provide resources, such as training programs and opportunities for further education. Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone.
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