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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. And this goes both ways.

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Improve Employee Experience: 30+ Best Practices

ProProfs Blog

When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. This keeps them on track to achieve both – personal and organizational goals. Implement Gamified and Personalized L&D. Create Multiple Communication Channels. Source: Palmer Group.