OctopusTech

APRIL 1, 2021

In recent years, it has become a common practice for smartphone manufacturers and mobile application developers to submit their applications for approval to prominent review sites like Google Play, App Stores, and Yelp. App rating systems provide valuable information regarding the experiences of customers.

Customer Support 62

Customer Support Marketing Surveys Feedback 62

VirtualPBX

JUNE 3, 2021

We’ve been waiting for this a long time, and it’s finally here: Our VirtualPBX Mobile Softphone can connect to video conferences on our platform. It lets you start your own conferences and join those that your colleagues have created – all from your mobile device. Start Using Your Video Conferencing App. Invite Participants.

Personalization 98

Personalization Management 98

Zappix

NOVEMBER 28, 2022

Between developing and maintaining a mobile app, corporations stand to spend thousands on a service that might not be used very often. One user's tweet went viral when she cited the popular opinion that customers don't want to download native apps for each business they.

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Calabrio

AUGUST 4, 2020

With mobile use only increasing, managers and employees should be able to access their schedule information when and how they want from the palm of their hand. With the new Calabrio ONE Mobile app, now you can. Frictionless Mobile WFM. Mobile-optimized desktop version. iOS and Android versions. Automatic updates.

Management 119

Management 119

FluentStream

OCTOBER 16, 2023

Good news: FluentStream has launched the new-and-improved FluentStream Mobile app to provide small business professionals greater efficiency and control of their. Read More The post 9 Ways FluentStream’s Mobile Cloud Communications App Helps Distributed Teams Tap Into Efficiency appeared first on FluentStream.

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FluentStream

OCTOBER 16, 2023

Good news: FluentStream has launched the new-and-improved FluentStream Mobile app to provide small business professionals greater efficiency and control of their. Read More The post 9 Ways FluentStream’s Mobile Cloud Communications App Helps Distributed Teams Tap Into Efficiency appeared first on FluentStream.

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CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork.

Engineering 59

Engineering CRM Finance Enterprise 59

Help Scout

AUGUST 22, 2023

Looking for the best customer service mobile apps so your team can answer customer questions on any device? Here are the top mobile apps for customer service. Read the full article

Customer Service 40

Customer Service 40

ProProfs Blog

AUGUST 31, 2018

Except, they can easily be tackled with the use of a live chat mobile app. Besides, there are various other reasons why you should download live chat app and ask your operators to use it all times. How Live Chat Mobile App Keeps Your Customers Delighted On the Go. #1. The mobile app is here to save the day.

Customer Support 129

Customer Support Sales Marketing Accountability 129

CSM Magazine

JUNE 25, 2021

Google Play Market and the Apple Store are overloaded with a broad selection of mobile applications. million mobile apps. million mobile apps for iOS-based devices. As you can see, the competition is tough and just releasing a mobile app is not enough. So far, Android users can choose from 3.48

Marketing 52

Marketing Metrics Accountability 52

AnswerConnect

JULY 22, 2021

With the AnswerConnect mobile app, you can manage all your communications from one place. The post AnswerConnect Mobile App – Your Ultimate Guide appeared first on AnswerConnect Blog. That means more time to focus on your customers and grow your business.

Management 52

Management 52

Fonolo

AUGUST 29, 2017

In case you’ve been living on an island in Tahiti, with no communication to the outside world, you may not know how important mobile apps have become. Mobile apps are software applications designed to run on smartphones , tablets and other mobile devices. Quick Access to Mobile Support.

Customer Service 91

Customer Service Customer effort Benchmark Contact Center 91

Contact Center Pipeline

MAY 22, 2018

Some things just go together like chips and salsa, Frick and Frack… millennials and smartphones. It doesn’t seem that long ago that managers were contemplating whether Bring Your Own Device (BYOD) policies made sense for the workplace.

Contact Center 100

Contact Center Management Call Center Technology 100

delighted

APRIL 21, 2020

Whether you’re in ecommerce, finance, health, fitness, media, or gaming, your mobile app is a key way for customers to access your services. Mobile app surveys can be essential for building a better app experience as well as promoting your app. Proven mobile app survey questions for in-app feedback.

Best practices 52

Best practices Surveys Feedback Finance 52

NobelBiz

SEPTEMBER 23, 2021

Daryl thinks companies should leverage mobile technology because mobile apps redefine how customers are interacting with a business, in a seamless experience. The post VIDEO: Why You Need to Try Mobile Apps in Your Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center Technology 52

FluentStream

SEPTEMBER 5, 2018

Out for both iOS and Android, the Mobile App allows. The post FluentCloud Mobile App appeared first on FluentStream. The power of the FluentCloud Web Portal has finally come to the palm of your hand!

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delighted

APRIL 21, 2020

Whether you’re in ecommerce, finance, health, fitness, media, or gaming, your mobile app is a key way for customers to access your services. Mobile app surveys can be essential for building a better app experience as well as promoting your app. Net Promoter Score (NPS) question.

Best practices 45

Best practices Surveys Feedback Finance 45

CSM Magazine

DECEMBER 9, 2019

In 2019, it is important for your eCommerce store to have a mobile app for iOS and Android. Research from consulting agencies and brands proves that mobile apps increase conversion rates and average purchase receipts, help maintain relationships with customers, motivate them to make new purchases and advise friends and family.

Sales 52

Sales Advertising Consulting Consulting 52

FluentStream

SEPTEMBER 5, 2018

Out for both iOS and Android, the Mobile App allows you to check your voicemail, update forwarding settings, make calls. The power of the FluentCloud Web Portal has finally come to the palm of your hand! Read More.

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ConvergeOne

JUNE 9, 2020

Business travelers and those who have traditionally worked from home have enjoyed the evolution of connecting via mobile apps for a while now. For some though, recent events may have just introduced them to the possibility of doing so.

Enterprise 55

Enterprise 55

NICE inContact

APRIL 29, 2019

Mobile apps received the highest average Net Promoter Score ® at 25 globally, jumping even higher for U.S. As consumers become increasingly dependent on their mobile phones for all types of interactions, businesses need to be able to support this growing and important medium – ensuring customers can reach them when and how they prefer.

Contact Center 59

Contact Center Self service Call Center Surveys 59

TechSee

APRIL 1, 2024

Better Customer Service, Anywhere with the new Mobile SDK The new TechSee Live Mobile SDK streamlines live visual assistance sessions between customer service representatives and customers facing issues.

Self service 124

Self service Consulting Consulting Contact Center 124

CSM Magazine

FEBRUARY 28, 2018

Having a website that isn’t mobile-friendly in 2018 means you can say goodbye to leads and customers. While it’s necessary to make sure that your company’s website is mobile-friendly, it’s equally important to consider whether you could benefit from a mobile app. Generate Customer Loyalty. What can you do to achieve both?

Sales 40

Sales Accountability Customer retention Marketing 40

ShepHyken

JULY 7, 2023

He writes about how using mobile apps can enhance customer engagement. At the present time, Google Play and App Store both have over 4.4 million apps available, which are installed on over 6.6 Hence, Mobile apps are essential for your company. This week, we feature an article by Manpreet Singh Chawla.

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outsourcing SaaS Marketing Sales 296

TechSee

APRIL 22, 2024

One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. Already have a mobile app? Use TechSee’s native SDK to launch visual support, including app mirroring – right from the app. No SMS or new browser tab needed!

APIs 109

APIs Scripts Technology Best practices 109

Uniphore

SEPTEMBER 11, 2017

The theory behind mobile customer service apps may be sound, but in practice, the challenges to adoption are significant. Read More.

Customer Service 45

Customer Service 45

Salmat

OCTOBER 9, 2018

Although 12 per cent of all Australian web traffic is already coming from mobiles and tablets, many brands are yet to optimise their content for the small screen. A good first step is creating a mobile site. For some brands, developing an app might further strengthen their mobile presence.

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Salmat

OCTOBER 9, 2018

Although 12 per cent of all Australian web traffic is already coming from mobiles and tablets, many brands are yet to optimise their content for the small screen. A good first step is creating a mobile site. For some brands, developing an app might further strengthen their mobile presence.

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Beyond Philosophy

AUGUST 20, 2020

Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. We tend to write less on our mobile than we would on a computer. The phone has a smaller keyboard and screen.

Transportation 870

Transportation Surveys Consulting Consulting 870

Nuance

SEPTEMBER 20, 2018

Every day, Americans send billions of text and mobile messages—and the “just text me” movement has spilled over from our personal lives to the workplace. A problem arises, however, if […] The post Are you using secure speech recognition in your mobile messaging app? appeared first on What’s next. This is a summary.

Healthcare 44

Healthcare Personalization 44

ShepHyken

MAY 6, 2019

5 Reasons Why Mobile App is More Than a ‘Nice to Have’ for Small Businesses by Sagar Sharma. Entrepreneur India) 70% cent of consumers expects a personalized experience from brands and a mobile app is the perfect way to personalize communications with your customers. My Comment: Does your business have an app?

Customer Service 281

Customer Service Customer centricity Feedback Personalization 281

Natalie Petouhof

FEBRUARY 2, 2016

Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift, a mobile support platform revealed new proprietary data that showed: One in every five mobile users actively seeks help within the apps they use.

CRM 45

CRM Self service Customer Support Surveys 45

Omnicus

OCTOBER 10, 2016

Twenty years ago, mobile phones were a rarity. We are mobile, as are our needs. They were bulky, cumbersome and limited at best. The thought of utilizing them for customer service was laughable. Things have changed. Now, it has come full circle. So when we need customer service, it’s typically on the go.

Customer Service 56

Customer Service 56

ForeSee

AUGUST 15, 2018

We live in a world of consumers on-the-go, where more than half of daily digital hours are spent on a mobile device. The post Three UK improved its mobile app experience to drive add-on sales, NPS, and more appeared first on ForeSee. That’s why it should come as no surprise.

Sales 45

Sales Best practices 45

Cisco - Contact Center

MARCH 8, 2024

Data is the new fuel for business growth Data is at the heart of seemingly everything these days, from the smart devices in our homes to the mobile apps we use on the go every day. This wealth of… Read more on Cisco Blogs

Management 98

Management 98

ShepHyken

OCTOBER 20, 2021

We’ve gone from typewriters to computers to apps on a mobile phone. We use computers and apps. . She asked if she could play with it. It kept her busy for days. Years later, we occasionally reminisce about the old typewriter. Technology has evolved. I was recently answering a question from a young customer service agent.

Technology 376

Technology Customer Service 376

ForeSee

FEBRUARY 23, 2017

The post Introducing ForeSee Mobile: the only app for CX intelligence on the go appeared first on ForeSee. Customer experience doesn’t take a break when you’re away from the office. And as most customer-focused leaders would agree, it’s crucial to stay tuned-in to both the customer experience and.

Customer Experience 40

Customer Experience 40