SharpenCX

FEBRUARY 24, 2023

Instead of spending time sorting through data, the SharpenCX platform makes it easy to gain the insight on your customers that you’re looking for with customizable reports and dashboards showcasing only the metrics you care about. Training doesn’t have to involve a half-day seminar.

Banking 76

Banking Personalization Customer Experience Chatbots 76

CustomerSuccessBox

APRIL 29, 2022

Different departments of your firm track different metrics. You need to incentivize customer retention by designing overarching metrics. Define your KPIs and metrics clearly. You need to define your KPIs and metrics clearly to know what you want to measure. Offer discounts on upsells to loyal customers.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

AUGUST 14, 2020

Know exactly how customers use (or don’t use) your product and analyze usage trends over time by capturing feature and page events as well as time-in-app metrics and online status monitoring at the contact and account level. Track free-trial users for upsell opportunities to convert to paid users. Webinar Software. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

SmartKarrot

OCTOBER 3, 2022

Attend college recruiting events, conferences, seminars to help strengthen the company brand. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. You will have mapped out all Customer retention activities and customer upselling to prevent churn and expand preezie commercial footprint.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

JUNE 11, 2021

Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Help manage upsell processes and procedures. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients.

Upselling 10

Upselling Enterprise Feedback Engineering 10

SmartKarrot

JULY 2, 2021

Track trends in client satisfaction metrics to drive and maintain high levels of satisfaction and user adoption of products and services, deliver programs to retain clients and mitigate churn. Attend online and in-person events and seminars to quickly build an understanding of the sector and the users’ needs.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Set Objectives and Target Metrics. Set specific objectives and key metrics that define success. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75