ProProfs Blog

MAY 29, 2020

Collect Customer Feedback: Who better than the customer to tell you in their own words of their customer journey. Create customer feedback surveys and send them out to your customers. Create these feedback surveys to understand the nature of your customer’s journeys and how they navigate across various touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

SharpenCX

FEBRUARY 24, 2023

Instead of spending time sorting through data, the SharpenCX platform makes it easy to gain the insight on your customers that you’re looking for with customizable reports and dashboards showcasing only the metrics you care about. Four out of ten workers remain actively disengaged when they get little or no feedback from their employers.

Banking 76

Banking Personalization Customer Experience Chatbots 76

CustomerSuccessBox

APRIL 29, 2022

They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding. Different departments of your firm track different metrics. You need to incentivize customer retention by designing overarching metrics.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

AUGUST 14, 2020

Know exactly how customers use (or don’t use) your product and analyze usage trends over time by capturing feature and page events as well as time-in-app metrics and online status monitoring at the contact and account level. Track free-trial users for upsell opportunities to convert to paid users. Who owns it? Chat Software.

CRM 87

CRM Finance Upselling Accountability 87

SmartKarrot

OCTOBER 3, 2022

Attend college recruiting events, conferences, seminars to help strengthen the company brand. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. You will have mapped out all Customer retention activities and customer upselling to prevent churn and expand preezie commercial footprint.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

JUNE 11, 2021

Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Help manage upsell processes and procedures. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements. Apply here: [link].

Upselling 10

Upselling Enterprise Feedback Engineering 10

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Set Objectives and Target Metrics. Set specific objectives and key metrics that define success. Provide Feedback and Reward Users.

Accountability 75

Accountability Metrics Education Marketing 75