SharpenCX

FEBRUARY 24, 2023

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Don’t forget about your agents.

Banking 76

Banking Personalization Customer Experience Chatbots 76

CustomerSuccessBox

APRIL 29, 2022

Different departments of your firm track different metrics. You need to incentivize customer retention by designing overarching metrics. Improve Customer Engagement by sending personalized tips. Define your KPIs and metrics clearly. You need to define your KPIs and metrics clearly to know what you want to measure.

SaaS 52

SaaS Customer retention Metrics B2B 52

SmartKarrot

OCTOBER 3, 2022

Attend college recruiting events, conferences, seminars to help strengthen the company brand. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. You will have mapped out all Customer retention activities and customer upselling to prevent churn and expand preezie commercial footprint.

Upselling 19

Upselling Coaching Best practices Consulting 19

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Everything you do in the first minutes can negatively impact the perception of the person who’s ultimately judging you.

Accountability 75

Accountability Metrics Education Marketing 75

SmartKarrot

JUNE 11, 2021

Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Help manage upsell processes and procedures. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients.

Upselling 10

Upselling Enterprise Feedback Education 10

SmartKarrot

JULY 2, 2021

Track trends in client satisfaction metrics to drive and maintain high levels of satisfaction and user adoption of products and services, deliver programs to retain clients and mitigate churn. Lead online and (when permitted) in-person onboarding demonstrations of the Knowa platform to groups and individuals.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

ProProfs Blog

MAY 29, 2020

Product Launches and Other Sponsored Events: Product launches, conferences, seminars, and other industry events are an excellent opportunity for brands to introduce themselves to their customers.Company events not only as a touch point but also allow you to open other channels of communication in the form of pre and post event surveys.

Advertising 109

Advertising Surveys Journey mapping Feedback 109