ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Track free-trial users for upsell opportunities to convert to paid users.

CRM 87

CRM Finance Upselling Accountability 87

CustomerSuccessBox

APRIL 29, 2022

Different departments of your firm track different metrics. You need to incentivize customer retention by designing overarching metrics. Define your KPIs and metrics clearly. You need to define your KPIs and metrics clearly to know what you want to measure. Incentivize Customer Retention. Here, the KPIs will change.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Think of utilities such as Google Analytics or your CRM solution. Set Objectives and Target Metrics. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75