NobelBiz

AUGUST 22, 2023

Upholding superior voice quality using the MOS call standard, this network stands as a technical cornerstone, adeptly catering to contemporary contact center telephony needs. In many cases, businesses find that they can make unlimited calls, both domestically and internationally, for a flat monthly fee.

voip 98

voip Telecommunications Contact Center Contact center software 98

Real Blue Sky

SEPTEMBER 12, 2023

As someone who’s been immersed in the customer experience realm for over three decades, I’ve seen businesses grapple with the complexities of managing customer contact centers – whether they were insourcing or outsourcing customer service. That’s why it can pay to use a customer service vendor management expert.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

Real Blue Sky

SEPTEMBER 12, 2023

As someone who’s been immersed in the customer experience realm for over three decades, I’ve seen businesses grapple with the complexities of managing customer contact centers – whether they were insourcing or outsourcing customer service. That’s why it can pay to use a customer service vendor management expert.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Real Blue Sky

SEPTEMBER 12, 2023

As someone who’s been immersed in the customer experience realm for over three decades, I’ve seen businesses grapple with the complexities of managing customer contact centers – whether they were insourcing or outsourcing customer service. That’s why it can pay to use a customer service vendor management expert.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

JivoChat

FEBRUARY 22, 2023

Examples Of Outsourcing One real-life case of outsourcing is website development. Another typical case of outsourcing is content creation. According to recent data , the global market for E-commerce outsourcing was valued at $262 billion in 2022 and is projected to expand at a compound annual growth rate (CAGR) of 9.4%

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Management 182

Management Customer Service Consulting Consulting 182

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! Today, we’re ready to continue our exploration and delve even deeper into the pains that call center owners and operations managers face. Read part one here.

Call Center 59

Call Center Management Contact Center Analytics 59

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Ensuring all agents gather and deliver 100% accurate information to consumers is a top priority for any QA manager, and something they must take incredibly seriously. Lindsey Havens. Nabahat Shanza. Gene Caballero.

Call Center 140

Call Center call center software outsourcing Coaching 140

Balto

JANUARY 22, 2024

While the concept of generative AI isn’t really a new thing, the fact that it has become so smart, accessible, and easy to use is why companies are racing to implement it in their arsenals. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

SEPTEMBER 9, 2022

athenahealth a leading provider of network-enabled software and services for medical groups and health systems nationwide. In the artificial intelligence (AI) space, athenahealth uses data science and machine learning (ML) to accelerate business processes and provide recommendations, predictions, and insights across multiple services.

Engineering 75

Engineering Healthcare APIs Scripts 75

Netomi

NOVEMBER 8, 2021

The backbone of a support organization today is having one of the best help desk software solutions. A help desk (or service desk) is case management software that helps companies receive, assign, resolve and analyze customer service tickets or queries from internal audiences (IT or HR). into a single platform.

Chatbots 52

Chatbots Enterprise Self service CRM 52

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Using personas, a practice highly recommended by CX experts means multiple journeys should be analyzed. But simply creating a map was not found to be a success driver.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Callminer

NOVEMBER 18, 2020

Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Matthew Dailly.

Contact Center 345

Contact Center Call Center Gamification Wait times 345