article thumbnail

Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words. Contact center managers who embrace and implement this technology reap the rewards of increased efficiency, reduced costs, and a customer experience that fosters loyalty.

article thumbnail

From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

Here are the steps to get started: Build the virtual agent around a single strategic objective. Focus on the business priorities and develop the virtual agent’s capabilities to support this objective. Prioritize high-volume, common customer questions. Is it cost reduction?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Software as a Service vs. Managed Software as a Service

SmartAction

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own. Scalability is simple.

article thumbnail

AI-based call center: How do they work?

NobelBiz

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. Real-time analytics also enable managers to make informed decisions swiftly, adapting to customer needs dynamically. All the way from onboarding to support to troubleshooting has been great throughout this journey!

article thumbnail

Knowledge Management in the Era of AI

DMG Consulting

Knowledge Management in the Era of AI. The knowledge management (KM) market is experiencing a resurgence, driven by the artificial intelligence (AI) revolution. By Donna Fluss. View this document on the publisher’s website. The funny thing about this is that over 35 years ago when KM first came to market, it was presented as AI.

article thumbnail

AI-based call center: How do they work?

NobelBiz

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. Real-time analytics also enable managers to make informed decisions swiftly, adapting to customer needs dynamically. All the way from onboarding to support to troubleshooting has been great throughout this journey!

article thumbnail

Generative AI for the Service World

DMG Consulting

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.