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Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words. Contact center managers who embrace and implement this technology reap the rewards of increased efficiency, reduced costs, and a customer experience that fosters loyalty.

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Software as a Service vs. Managed Software as a Service

SmartAction

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own. Scalability is simple.

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AI-based call center: How do they work?

NobelBiz

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. Real-time analytics also enable managers to make informed decisions swiftly, adapting to customer needs dynamically. All the way from onboarding to support to troubleshooting has been great throughout this journey!

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AI-based call center: How do they work?

NobelBiz

An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. Real-time analytics also enable managers to make informed decisions swiftly, adapting to customer needs dynamically. All the way from onboarding to support to troubleshooting has been great throughout this journey!

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Generative AI for the Service World

DMG Consulting

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Arrange a solid infrastructure for all of your data including where it will be stored and managed. AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Arrange a solid infrastructure for all of your data including where it will be stored and managed. AR has been especially beneficial in the technical suppor t domain. Providing the ability to visually overlay instructions and imagery is a game-changer in the efficiency of remote technical support.