aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CSM Practice

APRIL 13, 2021

Being a Customer Success Manager (CSM) is a non-stop learning process that requires hands-on management at every stage. To add, a customer success manager needs to learn their customer’s product or service. CSMs are becoming an integral part of the extraordinary client experience. What is a Customer Success Manager.

Management 52

Management Customer retention Upselling Accountability 52

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. Many SaaS businesses use a pricing model based on license count. Unrestricted access creates buzz (think: watercooler talk), eases change management, and promotes adoption. How did Chelsea and her team achieve these phenomenal results?

Accountability 98

Accountability SaaS Upselling Metrics 98

Amity

DECEMBER 14, 2016

In the always-on world of SaaS, the role of customer success varies across companies and industries. Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. Monday: Do you ever have that one day where you have a million internal meetings? Monday is that day for me.

Management 84

Management Finance Enterprise Accountability 84

Amity

SEPTEMBER 17, 2015

#CustomerSuccess #SystemOfRecord verifies contributions to #SaaS bottom line. It’s Monday morning. Every department manager will be there—waving stats and metrics of accomplishments and closes—justifying their departments’ existence. Sales has Salesforce. How about sales? Click To Tweet. Accounting has Quickbooks.

Upselling 72

Upselling SaaS Metrics Sales 72

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. It can be a tremendous task to build a customer success plan when you hire your first Customer Success Manager. This will ensure that a new Customer Success Manager’s or customer’s first 90 days are productive.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

Nicereply

NOVEMBER 30, 2021

This is information that you can source by reflecting on previous transactions using contract lifecycle management software or a similar contract database. E.g., SaaS customers who left due to price can be offered a special discount or access to a product’s premium features. Approach them with the right offers.

Surveys 104

Surveys B2C Benchmark Accountability 104