Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Also, something that makes our team unique is that we have a team of about four or five people who focus on the journey map and the lifecycle management of the customer. TC : Yes, definitely.

Journey mapping 110

Journey mapping Accountability Marketing Metrics 110

ClientSuccess

AUGUST 28, 2020

Now that we’ve spent months in this ongoing crisis and, unfortunately, know how this kind of situation can impact a customer success team (and a larger SaaS organization in general) down the road , customer success teams can take these new insights to build a strategic plan for crisis management. Toolkit: Churn Management Toolkit .

Journey mapping 95

Journey mapping SaaS Accountability Management 95

ClientSuccess

JANUARY 12, 2021

While 2020 was a completely unprecedented time for most SaaS organizations, their customers, and their employees, it also forced customer success teams to rethink how they worked with accounts and the services they provide. Build a thorough customer success journey map for every single customer.

Journey mapping 53

Journey mapping Accountability SaaS Customer retention 53

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Also, something that makes our team unique is that we have a team of about four or five people who focus on the journey map and the lifecycle management of the customer. TC : Yes, definitely.

Journey mapping 84

Journey mapping Accountability Marketing Metrics 84

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

ClientSuccess

SEPTEMBER 8, 2020

When a SaaS organization is in the midst of scaling, there comes a time when there starts to be a clear differentiation between SMB customers and enterprise customers. Understanding what your enterprise customers want to achieve with your product can help influence every decision made throughout the customer journey.

Accountability 52

Accountability Management SaaS Journey mapping 52

ClientSuccess

OCTOBER 12, 2020

The SaaS industry has gone through a ton of instability this year, and seasoned CSMs know that this time of change is far from over. Build a customer success journey map: Understanding the entire customer journey from onboarding to adoption to renewal to growth is key for proactive customer engagement.

Journey mapping 59

Journey mapping SaaS Accountability Metrics 59

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Also, something that makes our team unique is that we have a team of about four or five people who focus on the journey map and the lifecycle management of the customer. TC : Yes, definitely.

Journey mapping 62

Journey mapping Accountability Marketing Metrics 62

ChurnZero

OCTOBER 11, 2019

If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. Upcoming Customer Success Webinar. This webinar presents a proven model that you can use to help customers quickly shift their approach and build their capacity to drive their own internal success with your software.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

ChurnZero

MARCH 11, 2020

However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques. Churn destroys SaaS business valuation. Every SaaS business deals with churn, but it’s up to you to leverage the lessons learned into actions that improve the business.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

ChurnZero

FEBRUARY 14, 2020

If B2B SaaS were on a dating site, it’d be looking for a lifelong commitment; a scary thought for potential suitors when there are plenty more fish in the sea. Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. In this webinar, we will discuss how to: 1. Finding Loyalty in a Hopeless Place.

Journey mapping 64

Journey mapping B2B SaaS Metrics 64

ChurnZero

JULY 16, 2021

Today’s customers expect (and sometimes demand) a never-ending wheel of attraction, engagement, and retention after purchasing both the simplest and most complex of SaaS offerings. ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. Q&A Recap.

Journey mapping 98

Journey mapping Accountability SaaS Education 98

JustCall

MARCH 8, 2023

With specialties in customer journey mapping, the voice of the customer, and product marketing, Sue is a sought-after guest expert for publications, podcasts, webinars, and live events. Follow Sue on LinkedIn 7. Melinda’s contributions to CX make her a highly sought-after leader in the industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Education Services Group

FEBRUARY 26, 2020

This can work if your product is super simple (think Spotify or Netflix), but in our experience, most products are just not that easy to navigate (especially in the B2B SaaS world). Keep up-to-date journey maps and workflows on hand. Getting Started with Digital Customer Success. Getting Started Checklist. Watch the recording.

Journey mapping 75

Journey mapping Metrics Marketing B2B 75

CSM Practice

NOVEMBER 4, 2019

As SaaS companies mature, they are presented with bigger challenges that are associated with scaling. Over the years, TSIA has conducted surveys , published researches, held webinars and virtual summits in the customer success community. Their inquiries include the best approaches to: Operationalizing the customer journey.

Benchmark 45

Benchmark Journey mapping Analytics SaaS 45

ChurnZero

SEPTEMBER 20, 2019

To talk on this topic of how to build effective Success Plans we hosted a well-attended webinar last week with Jackie Golden, CEO of LandNExpand. During the webinar she taught attendees how to: Identify the high value problems your customers have that your solution can solve. Upcoming Webinar. Q&A Recap.

Journey mapping 66

Journey mapping Marketing Customer retention Sales 66

Natalie Petouhof

MAY 27, 2016

If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here ! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. Traditionally, this structuring was done through internal webinars, such as lunch and learns or win-lose deep dives. Traits: Product-market fit. $6M Don’t lose the customer along the way.

Chief Customer Officer 90

Chief Customer Officer Accountability Journey mapping Customer advocacy 90

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Why Digital Client Relationships are Crucially Important for SaaS Businesses.

SaaS 105

SaaS Journey mapping B2B Feedback 105

ChurnZero

JUNE 27, 2023

In my view, an effective digital customer success strategy has four key steps involving: Customer data Customer segmentation Automation A customer journey map 1. Some of these include in-app communication and walkthroughs, chatbots , customer communities, knowledge bases, videos, and webinars, to name a few.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

Totango

MARCH 2, 2021

Then we’ll break down how you can deliver value at each of your customer journey stages to promote higher customer retention and brand advocacy at the end of the process. Mapping the Stages of Today’s Customer Journey. The SaaS business model has transformed contemporary understanding of customer journey stages.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

JustCall

JULY 20, 2022

8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. Video Webinars: Drive full-featured, easy-to-use, and engaging webinars Marketplace: Leverage integrations and bots to use with Zoom. 8×8 Overview. Feedback on 8×8 from Real-World Users. 8X8 Pricing Plans. Image Source.

voip 10

voip Interactive Voice Response Enterprise APIs 10

ChurnZero

NOVEMBER 2, 2018

Upcoming Webinar. Wednesday, November, 28, 2:00 – 3:00 PM EST. Every SaaS organization needs Customer Support and Customer Success functions. Customer Journey Maps in a Multi-channel World – Get a clear understanding regarding how to actually create a customer journey map.

Journey mapping 95

Journey mapping Metrics Surveys Feedback 95

ChurnZero

DECEMBER 16, 2022

In our webinar, “ Focusing on ICBs to accelerate user adoption and success ,” Jason shares strategies for mapping and rewarding ideal customer behaviors to drive adoption, product engagement and customer retention. Q: How can Customer Success and product teams at small SaaS organizations align on what ICBs to prioritize?

Metrics 98

Metrics Journey mapping Sales Accountability 98