Uniphore

NOVEMBER 16, 2021

Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Banking contact center interactions are expected to remain elevated through 2024. And shift we did.

Banking 52

Banking Average Handle Time Contact Center Wait times 52

Spearline

JANUARY 16, 2023

We are living in a time of exponential virtual and remote communications growth, where businesses are becoming increasingly reliant on Voice Over Internet Protocol (VoIP) technologies to remain effective and relevant. And this trend shows no signs of abating, with the global market for VoIP services estimated to reach US$ 194.5

voip 52

voip Benchmark Interactive Voice Response Enterprise 52

aircall

MAY 12, 2021

Much like it sounds, digital transformation means adopting digital technology in place of traditional manual processes. Companies that integrate digital technology into all areas of their businesses fundamentally change how they deliver value and meet their customers’ needs. The Cisco report research shares the following insights.

Best practices 62

Best practices Entertainment Technology APIs 62

Inbenta

DECEMBER 14, 2021

Top benefits for your business: Gather valuable data and insights to help provide a highly personalized experience and content. For instance, they’ve seen trends in demands regarding how long documents were available online, and they’ve changed their availability to longer periods. 5% to 10% from within the client area.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. In this article, we will explore the fundamentals of VoIP, its operational mechanisms, and the six critical reasons why your business should consider switching in 2024.

voip 98

voip Analytics B2B Technology 98

AWS Machine Learning

NOVEMBER 22, 2023

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements.

Engineering 109

Engineering Best practices APIs Government 109

3CLogic

FEBRUARY 7, 2024

In this blog, we’ll explore three common red flags indicating your contact center is falling behind, and, more importantly, we share strategies to help you get back on track. In fact, our recent research shows that reps whose technology provides them with context and guidance tend to perform better than those without these capabilities.”

Contact Center 59

Contact Center Cloud contact CRM Self service 59

Balto

JANUARY 22, 2024

This blog aims to uncover the numerous use cases of generative AI in the modern contact center. Generative AI can boost your team’s productivity and make accessing, collecting, and analyzing data and getting useful insights much faster and easier. How Does Generative AI Work?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Beyond Philosophy

DECEMBER 21, 2023

To summarize, most people think AI will be a great enhancement to the market research industry, and no one group has a majority opinion on what that means for customer insight or market research jobs. If we look back, technology rolls like a wave through a lot of industries. It surprises me that people don’t look at trends.

Customer centricity 221

Customer centricity Marketing Chatbots Education 221