CrazyCall

JUNE 25, 2019

No matter how daunting that must be, there is a way to get crowds eager to make use of your offer and even refer it further outside! And in this article, you’ll discover what is prospecting in sales and who the prospects are. Also, you’ll find out what sales prospecting methods will help you turn prospects into paying customers.

Sales 109

Sales Scripts B2B Analytics 109

SharpenCX

JANUARY 8, 2020

Companies with on-prem systems are flocking to the cloud. Companies with on-prem systems are flocking to the cloud. Download Now: What trends are impacting contact centers this year? See what Frost & Sullivan say in their Buyers Guide. Trends show that 2020 looks no different. Collaborate early and often.

Contact Center 67

Contact Center Management Feedback Contact center software 67

aircall

MARCH 8, 2021

When you search “cold calling guide” on Google, you see 116,000,000 results. Cold calling, it turns out, is not dead. This disproves the many articles proclaiming that cold calling is dead. Cold calls are one of the staples of the modern sales process.”

Scripts 62

Scripts Sales Personalization Marketing 62

SharpenCX

SEPTEMBER 17, 2019

Even companies who are sitting on the brink of digital transformation haven’t figured out how to strategize a successful transformation. And, 58% of execs put it on middle managers and consultants to teach frontline workforces on digital changes. One that’s a reference for the steps you need to take.

Contact Center 59

Contact Center Cloud contact Contact center software Morale 59

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Thursday, July 25th Customer Experience.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Kaye Chapman @kayejchapman.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful.

APIs 97

APIs Healthcare Scripts Engineering 97

SharpenCX

FEBRUARY 10, 2021

And, nearly two-thirds of that camp felt rage over the issue that popped up or how it was handled. What’s more? As customers grow restless to get the customer journey they expect, how can you help solve their growing list of grievances? Without using data to inform your decision making, you’re relying on your gut alone.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Customer Relationship Management (CRM).

Contact Center 85

Contact Center CRM Quality management Analytics 85

aircall

APRIL 22, 2022

Despite this, many businesses are still running on traditional phone systems and believe they don’t have a good reason to change. If you’re considering purchasing or updating a small business phone system , it’s advantageous to understand the pros and cons on offer from different systems. What Is a Small Business Phone System?

voip 62

voip Interactive Voice Response Call Center Sales 62

SharpenCX

FEBRUARY 26, 2020

People are wired to process change in one of two ways : opportunity or threat. When things shift around us, we either embrace the change and run with it, or we tense up and grasp on to feelings of fear and anxiety. Take today, for example. But when the time comes, how will you handle it? Not me, though.

Contact Center 84

Contact Center Management Coaching Contact center software 84

SharpenCX

OCTOBER 7, 2020

Almost 80% of your agents show up to work without knowing what’s expected of them. Too many business leaders see the contact center as a cost center, so developing and investing in agent performance falls off the radar. Download Now] Partner with your VP of Ops on these 7 projects to improve your call center ROI.

Coaching 67

Coaching Metrics Management Call Center 67

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them. Also, CRM software counts with data analysis to track performance on the actions and strategies you set up.

CRM 75

CRM Sales Analytics Marketing 75

JivoChat

MAY 17, 2023

On a single platform, you will be able to control customer interactions, sales, delegate tasks, and allow your team to quickly have access to the data they need. It’s worth getting to know them and choosing the one that suits your business best. What Is CRM Software? Explore every feature and make the most of it.

CRM 75

CRM Sales Analytics Marketing 75

aircall

APRIL 27, 2018

But if the typical interactive voice response (IVR) system is any indicator, a full transition is still on a long way away. According to one study , 90% of customers who call a company want to speak with a representative. A Real-Quick Background on IVR. Anyone who’s experienced a self-help menu knows: IVR ? Real Person.

Interactive Voice Response 102

Interactive Voice Response Call Center Surveys Accountability 102

aircall

JANUARY 16, 2018

This might mean new employees, new sales territories, or just more incoming calls, and with this growth comes necessary adaptation. For instance, new employees used to mean purchase orders, IT requests, and hours of manual installation. This simple setup lets you adjust staffing on the fly. And what’s that?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

JivoChat

NOVEMBER 29, 2021

Help desk software for small businesses can be what you were looking for to help you create a faster and more efficient customer support system, automating tasks and optimizing your teamwork productivity. What is help desk software? How can help desk software benefit your company? Customers and agents are kept updated.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

JivoChat

AUGUST 22, 2021

In this guide, you’ll discover why your business might want to consider other messaging options and how to choose the best Intercom alternative based on your requirements without blowing your budget. Customer data platform – Use customer, company, and behavioral data to help personalize and target customer interactions.

Chatbots 52

Chatbots APIs CRM Analytics 52

AWS Machine Learning

NOVEMBER 30, 2023

The number of companies launching generative AI applications on AWS is substantial and building quickly, including adidas, Booking.com, Bridgewater Associates, Clariant, Cox Automotive, GoDaddy, and LexisNexis Legal & Professional, to name just a few. Innovative startups like Perplexity AI are going all in on AWS for generative AI.

APIs 126

APIs Enterprise Best practices Technology 126