Liveops

FEBRUARY 27, 2020

Here are a few signs your call center is in trouble, along with how to address common workforce engagement problems. . Performance and morale may suffer, and customers tend to get the brunt end of it. When people are overworked, an unexpected event or flu season may be all it takes to wipe out your team’s morale. Absenteeism.

Call Center 62

Call Center Morale Virtual Agent Time management 62

Liveops

FEBRUARY 27, 2020

Here are a few signs your call center is in trouble, along with how to address common workforce engagement problems. . Performance and morale may suffer, and customers tend to get the brunt end of it. When people are overworked, an unexpected event or flu season may be all it takes to wipe out your team’s morale. Absenteeism.

Call Center 62

Call Center Morale Virtual Agent Time management 62

JustCall

MARCH 9, 2023

Sales managers can create a game, complete with a full-fledged dashboard having options such as AI-driven quizzes, for instance, and rewards/incentives. This is where sales gamification can turn the table in the sales manager’s favor. This is sales managers need to constantly devise ways to keep the team motivated.

Gamification 52

Gamification Sales Morale CRM 52

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people? by Bruce Wedderburn. But this isn’t an article about exercise.

Sales 43

Sales Management Coaching Morale 43

aircall

APRIL 19, 2017

More and more businesses and teams lean in favor of working across time zones, but engineering the success of remote teams is a balancing act. Managing a team working across time zones conjures up chilling imagines: missed meetings, botched communication, teammates in Asia staying up late to chat to a Californian having his morning coffee.

Morale 48

Morale Engineering Management Call Center 48

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

JUNE 19, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. It enables managers to take swift actions for process optimization.

Call Center 52

Call Center Coaching Contact Center Metrics 52

CSM Magazine

AUGUST 18, 2021

In this blog, we reveal the most common barriers to achieving simplification and how to overcome them. Maverick managers welcome here. Simplicity starts with good leadership skills and yet traditional management thinking and behaviours are the biggest barriers to success. These are: 1.

Best practices 52

Best practices Morale Employee engagement Technology 52

Inbenta

JUNE 2, 2021

The Covid-19 pandemic has disrupted businesses even more, introducing changes in how they deliver their services, cater to customer and staff needs and in nurturing their relationship with their employees. It may seem a bold statement, but even smoothly managed organizations are prone to human error. Chatbots can simplify onboarding.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Solvvy

SEPTEMBER 20, 2022

Increased Employee Morale. And when agents spend most of their time resetting passwords, providing tracking information, and giving people their account balances, they can become burned out. Ability to Collect Real-Time Feedback. Businesses have the benefits of collecting and analyzing that data in real time.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

Fonolo

NOVEMBER 15, 2017

Or perhaps you’re a manager, who has served on the frontline for many years, and wonder whether you’re still in touch with today’s customers. Sign #4: You’re Always on Time. Time management is extremely important to customer service success. Google Hangout: How to Deliver Great Customer Service in a Crisis.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

CSM Magazine

OCTOBER 15, 2018

It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. Here, he explains how to build highly effective teams using workforce. management (WFM). This perennial tug of war is damaging to agent morale, the customer experience and health of the overall business.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56

Comm100

OCTOBER 30, 2017

Read on for our top holiday gift ideas for customers, plus tips on how to choose the best gift for your customers, whether at Christmas time or all year round. At Christmas, it’s time for us all to count our blessings and share our goodwill with those who are less fortunate than us. A Charity Donation In Their Name.

Morale 84

Morale Personalization Customer Service Accountability 84

LiveChat

MARCH 21, 2017

Us, at Toggl, have embraced a remote work culture more than two years ago, and we are learning about productivity and self-management ever since. We’ll share with you the following 9 productivity tips that we’ve learned the hard way through failing a thousand times (so you don’t have to). Maintain a fixed daily routine.

Morale 55

Morale Management Accountability Time management 55

ChurnZero

NOVEMBER 9, 2018

Customer retention is how well you manage to turn new customers into loyal customers. When an overworked project manager starts looking for time-management software, all they want to know is how they can ease their burden — and since no one really likes tracking time, the purpose needs to be crystal-clear.

Customer Service 45

Customer Service SaaS Customer retention Morale 45

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What role will managers play? The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Coaching Accountability Personalization 52

SharpenCX

MARCH 10, 2020

You learn the products, services, and you know how to answer nearly every question a customer throws at you. You’re praised for your low Average Handle Time, high First Call Resolution, and outstanding CSAT Scores. And after a year of dedication, you’re promoted to manager of your call center. Sound familiar?

Call Center 67

Call Center Management Coaching Metrics 67

Comm100

NOVEMBER 8, 2017

How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for? Before you look for expected live chat agents, knowing how much agents do you need is of great importance. Manages Time Wisely.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

Jive

SEPTEMBER 9, 2018

When communication between management and field staff is not taken seriously, you’re throwing away profits. The key to stopping the loss of money is to make your communication efforts crystal clear between management and employees that work outside of the office—anyone from sales representatives to technicians and repairmen to farmers.

Construction 50

Construction voip Morale Feedback 50

CSM Magazine

JULY 21, 2022

In the business sense, strong leadership can help promote long-term success, a positive corporate culture, high morale, and a high rate of retention for employees. Delegation skills that you need as a leader include communication, time management, and the ability to train employees to successfully perform the tasks you’re delegating.

Morale 59

Morale Personalization Accountability Time management 59

aircall

APRIL 5, 2021

But if you’re not sure how to go about fostering better teamwork in your contact center, then these productivity tips will help take your agents’ performance to the next level. . The sound of a workplace that’s buzzing with activity tends to boost everyone’s morale. Why Team Productivity is Important. Increasing Workforce Motivation.

Call Center 59

Call Center Best practices Sales call center software 59

NobelBiz

MAY 10, 2022

In this article, we identify 9 roadblocks to excellent call center agent experience and how to tackle them. How to define an excellent call center agent experience? Agent experience is a comprehensive assessment of how engaged, effective, and productive your agents are. How to tackle this problem?

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Russel Lolacher

OCTOBER 10, 2022

And others are really going to shift the workforce, shift the flexibility it offers its workers, shift to more of empathetic leadership, shift in time management, and what that means. I would see better time management, and less is more mindset. I think managers are recognizing the less is more mindset.

Journey mapping 52

Journey mapping Finance Personalization Customer Experience 52