CSM Magazine

DECEMBER 14, 2021

The best customer experiences blend speed and convenience with the human touch, which is a fine balancing act for contact centres today. Ross Daniels at Calabrio shares 3 winning strategies for meeting complex customer and agent expectations. . How the CX paradox impacts agent wellbeing.

Analytics 59

Analytics Self service Technology Metrics 59

CSM Magazine

JANUARY 11, 2022

This was reflected in our second blog in this series – ‘ 3 Ways to win the technology tug-of-war ’- where we explored how analytics can help contact centres to uncover bottlenecks in agent and customer satisfaction while serving to underpin more effective team scheduling and forecasting. 3 smart ways to resolve complexity.

Analytics 75

Analytics Customer centricity Chatbots Technology 75

Nicereply

NOVEMBER 23, 2023

Customer satisfaction is at the heart of successful Customer Experience (CX). In today’s market, consumers have more options and expect more from brands. Meeting these demands isn’t just a strategy; it’s essential for building trust and growing your brand. Quotes can be powerful reminders.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Anexa BPO

NOVEMBER 7, 2021

Value is now being captured from new technologies across functions such as ecommerce, supply chain, store operations and customer engagement. Value is now being captured from new technologies across functions such as ecommerce, supply chain, store operations and customer engagement.

outsourcing 40

outsourcing Technology Business Process Outsourcing Engineering 40

JustCall

AUGUST 8, 2023

When customers shop on your website, they leave behind a trail of important data points that your brand can—and should—leverage to improve their user experience. But over time, thousands of customers shopping for billions of products can lead to data lakes that cannot be manually captured or analyzed.

Sales 52

Sales Best practices industry standards Personalization 52

JustCall

AUGUST 7, 2023

Despite how actively businesses want to use custom AI solutions, they are still weary of its (possible) negative impact. With strategic implementation, conversational AI for enterprises can be a game-changer— revolutionizing processes, optimizing operations, and providing businesses with an edge. But First, What is AI?

Chatbots 52

Chatbots Enterprise Finance Government 52

JustCall

AUGUST 8, 2023

In this guide, we will look at the other side of things and explore how AI can—and is—revolutionizing the education sector without raising eyebrows. Using AI in education has incredible transformative potential—only if used correctly. Importance of AI in Education Many view the role of AI in education as being restricted to conducting tests.

Education 52

Education Chatbots Coaching Best practices 52