handling-customer-experience-during-hyper-growth-when-change-is-the-only-constant 
CSM Magazine
MAY 16, 2023
How Deel brings customer support team in-house and elevates customer experience. As Global Head of Support and Services, I lead our growing customer experience team and have had the privilege of witnessing first-hand the explosive growth of the company – e.g. from $57M ARR to 295M ARR within a year!
Netomi
JANUARY 5, 2023
Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. The proof is in the pudding.
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ProProfs Blog
APRIL 30, 2020
After months of anticipation and multiple speculations, I finally had the opportunity to see what new specs made their “Lead with Speed” series special and what’s new for the customers. But that’s when something else caught my eye. Months before the event, OnePlus created a hype among its customers. Staff shortage.
Serenova
AUGUST 25, 2020
There are two constants in the contact center. Customer expectations are evolving, and contact center leaders are working to elevate the customer experience. Such a disconnect leads to the following questions: How can organizations best support agents’ productivity so they not only meet but exceed their goals?
REVE Chat Blog
MARCH 18, 2020
As per Deloitte , “ 70% of businesses are rapidly leveraging artificial intelligence to change the way they interact with customers dramatically”. As per Deloitte , “ 70% of businesses are rapidly leveraging artificial intelligence to change the way they interact with customers dramatically”. Gartner Research).
Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly complex undertaking, particularly in large organizations with thousands of call center agents having many thousands of interactions with consumers every day.
REVE Chat Blog
MARCH 18, 2020
As per Deloitte , “ 70% of businesses are rapidly leveraging artificial intelligence to change the way they interact with customers dramatically”. As per Deloitte , “ 70% of businesses are rapidly leveraging artificial intelligence to change the way they interact with customers dramatically”. Gartner Research).
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