The Northridge Group
APRIL 25, 2023
For decades, patients have had limited options for accessing healthcare services, scheduling appointments, or even paying bills. The traditional healthcare journey for a patient looked something like the following scenario. Chatbots are also catching on in the healthcare industry.
Totango
JANUARY 10, 2024
For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?
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Fonolo
FEBRUARY 9, 2023
Whatever the story is, clearly we need to approach this “standard” with skepticism. If you have multiple skill groups in your call center, another issue arises. Averaging across the groups to get a single service level can obscure problems in specific groups.
3CLogic
SEPTEMBER 24, 2021
They’re also fielding thousands of calls each day and attempting to maintain the industry standard of responding to 80% of customers within 20 seconds. Additionally, research from Zendesk shows that more than 50% of customers across all age groups actually prefer phone-based customer service interactions.
Back Office Centers
NOVEMBER 17, 2023
Data is used and its nature varies from sector to sector and industry to industry. A financial corporation, for instance, is not going to find much value in healthcare data. Talk about this with your group. There will be differences even in the manner the data is handled. When doing the assessment, take your time.
Hodusoft
JULY 16, 2021
Over 50% of customers across all age groups prefer phone communication to reach out to a service team, making it the most-used channel for customer service, a survey by Zendesk found. Call centers offer the ability to access real-time data from phone operations, through filtering, grouping, and sorting among others. . Auto dialer .
Avaya
NOVEMBER 2, 2016
Today, it spans across multiple industries and governments from smart cities (which includes transportation, public safety, water works, citizen services, waste management, et al) to smart industries like manufacturing, healthcare, and consumers, to name a few. The edge now becomes more plug and play. Well, sort of.
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