Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. With the growing diversity of patient populations in healthcare, it’s essential for facilities to provide medical interpreter services. Failing to address language needs can have severe consequences.

Healthcare 52

Healthcare Quality management Personalization Management 52

TeleDirect

APRIL 6, 2022

Does your healthcare group require a rapid, reliable platform to handle patient calls? If you’re looking for the benefits of a healthcare call center without all the administrative time and money that goes into an in-house contact center, TeleDirect is here to assist. What are the Benefits of a Healthcare Call Center?

Healthcare 62

Healthcare Call Center call center solutions Scripts 62

Nuance

DECEMBER 19, 2022

The post Monitoring AI solutions in healthcare appeared first on What’s next.

Healthcare 83

Healthcare Engineering Technology Management 83

Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Business needed to go on, and outbound telemarketing services for the healthcare industry helped facilitate just that…. Sales organizations that work with the healthcare industry can benefit from outbound telemarketing services in several ways.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

AWS Machine Learning

MAY 9, 2023

Healthcare data is complex and siloed, and exists in various formats. We store the final output in Fast Healthcare Interoperability Resources (FHIR) compatible format in Amazon HealthLake , making it available for downstream analytics. In the log group details, note down the unique ID of the document you processed.

Healthcare 71

Healthcare Enterprise Analytics Construction 71

AWS Machine Learning

AUGUST 1, 2023

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

Healthcare 76

Healthcare APIs Scripts Engineering 76

Certified Languages International

DECEMBER 22, 2023

Quality medical interpretation is crucial for overcoming language discordance and delivering equitable, effective healthcare. With the growing diversity of patient populations in healthcare, it’s essential for facilities to provide medical interpreter services. Failing to address language needs can have severe consequences.

Healthcare 40

Healthcare Quality management Personalization Management 40

CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

Healthcare 52

Healthcare Customer Care CRM Self service 52

TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. Today, healthcare leaders everywhere use call centers for everything from setting appointments to patient outreach and much more. Patient retention.

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

Healthcare 94

Healthcare Sales Coaching Technology 94

CSM Magazine

MARCH 16, 2022

Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Craig Firth, director and co-founder of Quora Group, said, “BigChange is definitely a sales tool for us and has helped us to grow the business. In these environments there is a high level of compliance and documentation required.

Finance 52

Finance Engineering CRM Healthcare 52

The Northridge Group

NOVEMBER 10, 2023

Patient acquisition has long been one of the greatest challenges facing hospitals and healthcare organizations. When patients have seemingly limitless options, it is difficult for healthcare organizations to differentiate themselves from the competition. The healthcare data analytics market has been growing at a 1 5.3%

Analytics 76

Analytics Healthcare Marketing Consulting 76

Taylor Reach Group

FEBRUARY 8, 2019

The Taylor Reach Group, Inc., Through this project, and several other clients in the healthcare industry, Taylor Reach continues to expand its support of varied healthcare practices in helping improve and optimize patient experience through contact center operations. About The Taylor Reach Group, Inc.

Healthcare 80

Healthcare Contact Center Consulting Consulting 80

Noble Systems

MARCH 18, 2021

Patients have been seeking a broader range of services and more personalized relationships with healthcare providers for some time. Many healthcare providers have yet to deliver. Those who can will be the ones to thrive in this ever-changing healthcare landscape. Healthcare Call Center Best Practices and Trends to Consider.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

CSM Magazine

SEPTEMBER 29, 2020

Health coverage is the most common type of group insurance that employers provide for their employees. Offering group benefits insurance carries a number of benefits for both the employees and employers alike. Offering group benefits insurance carries a number of benefits for both the employees and employers alike.

Government 52

Government Healthcare Marketing Personalization 52

C Space

JANUARY 20, 2021

Interbrand Group Promotes Gonzalo Brujó to Global President role. NEW YORK, January 28, 2021 – Interbrand Group, today announced the promotion of Gonzalo Brujó to Global President, effective February 1st, 2021. Charles Trevail will continue in his role as Global Chief Executive Officer of Interbrand Group. About Interbrand.

Consulting 52

Consulting Consulting Healthcare Advertising 52

Taylor Reach Group

FEBRUARY 20, 2021

The Taylor Reach Group, Inc., Through this project, and several other clients in the healthcare industry, Taylor Reach continues to expand its support of varied healthcare practices in helping improve and optimize customer and patient experience through contact center operations. About The Taylor Reach Group, Inc.

Contact Center 48

Contact Center Healthcare Best practices Benchmark 48

The Northridge Group

JULY 6, 2022

Tragically, many suicidal deaths among healthcare professionals have been tied to the stress of working through the pandemic. The urgent need to support the healthcare workforce and respond to what has become an exhaustion crisis was addressed in a 2022 Advisory by U.S. Burnout has impacted healthcare workers in all capacities.

contact center associations 119

contact center associations Contact Center Healthcare Call Center 119

TLC Associates

MARCH 3, 2020

Imagine an enrollee of a healthcare insurance provider calls the company’s contact center to discuss a service issue. Healthcare consumers are evolving before our eyes. Where patients formerly wanted answers, today they want a higher level of care in their relationship with their healthcare insurance provider.

Healthcare 65

Healthcare First call resolution Coaching Government 65

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Healthcare 52

Healthcare Chatbots Self service Technology 52

TeleDirect

JUNE 19, 2018

Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the new normal in everyday healthcare provider transactions and customer (patient) service. Pediatricians. Psychiatrists.

Healthcare 48

Healthcare outsourcing Call Center Business Process Outsourcing 48

Branch Mesenger

OCTOBER 3, 2019

workers to cut its healthcare costs. ??Here’s This edition of Shifto includes the latest alternative to the PSL courtesy of McDonald’s first seasonal drink in 5+ years, Walmart’s new regional pilot healthcare programs, new stories on the retail evolution with Forever 21 and PetSmart, and highlights from NRF’s 2019 Holiday Forecast.

Healthcare 48

Healthcare Sales Marketing 48

Certified Languages International

OCTOBER 30, 2019

Its mission is to “ foster improved healthcare outcomes. During the ATA conference, Ingrid Oseguera, board director at the National Board, spoke about the need for more certified healthcare interpreters. Certification also elevates the profession of healthcare interpreting. Discussing certified medical interpreters at ATA.

Healthcare 49

Healthcare Education 49

The Northridge Group

APRIL 8, 2024

Organizations (I use this term instead of “companies” because the technology is pervasive, spans commercial, healthcare, government, nonprofit, legal, finance etc.) The post People, Process & Technology and the Intersection of AI: Part 1 appeared first on The Northridge Group. Let’s break it down.

Technology 105

Technology Finance Government Healthcare 105

Monet Software

DECEMBER 14, 2018

The healthcare industry is struggling with a workforce shortage at the moment. More than 60% of respondents to a Medical Group Management Association poll said they faced a lack of qualified applicants for non-clinical positions in the past year. Bringing WFM Up to Date. Find out more about Monet WFM.

Healthcare 48

Healthcare Management Contact Center Morale 48

Taylor Reach Group

DECEMBER 5, 2017

Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. said Colin Taylor, CEO and Chief Chaos officer of Taylor Reach Group. About Taylor Reach Group. Taylor Reach Group, Inc., Taylor Reach is working on a telephony transformation program to replace their client’s existing Telephony platform. “Our

Interactive Voice Response 48

Interactive Voice Response Consulting Consulting Contact Center 48

Nuance

MAY 10, 2021

In Birmingham, Alabama, the Birmingham Radiological Group – GV division has continued to grow. The post Birmingham Radiological Group-GV achieves increased efficiency and quality with PowerScribe One appeared first on What’s next. According to radiologist Dr. Joel Mixon, the process was inefficient at best. This is a summary.

Healthcare 52

Healthcare 52

CCNG

FEBRUARY 22, 2023

Start with the basics, reminding frontline staff that members are discussing their healthcare needs. Both Ami and Jeremy work with The Northridge Group, a multi year CCNG corporate member and partner. They should open with warm greetings and narrow the focus to more nuanced principles, such as showing empathy.

CCNG 195

CCNG Contact Center Healthcare Technology 195

The Northridge Group

JANUARY 26, 2023

Start with the basics, reminding frontline staff that members are discussing their healthcare needs. Connect with a Healthcare Expert The post Improve Medicare Star Rating Numbers by Teaching Kindness appeared first on The Northridge Group.

Healthcare 122

Healthcare Coaching Contact Center Management 122

Beyond Philosophy

MARCH 31, 2020

Digitization will also speed up in Education and Healthcare. Healthcare, AI, and Robotics. So we might get to see robots more often in hospitals and AI will spread further in healthcare. Web Meetings and Working from Home (WFH). For many organizations, it also means changing how they work internally. in some hospitals in Asia.

Airlines 500

Airlines Healthcare Government Self service 500

JustCall

OCTOBER 11, 2023

Patient engagement is pivotal to driving quality healthcare. As per Bain & Company , patient engagement is rising higher on the list of priorities for US healthcare providers. Needless to say, investing in a healthcare engagement technology is a sound investment—one that keeps your patients engaged and your profits in line.

Healthcare 52

Healthcare Education Technology Surveys 52

The Northridge Group

AUGUST 31, 2023

For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

For example, a leading healthcare insurance provider engaged our firm to assess their current new hire training programs to ensure contact center associates had the knowledge and skills necessary to deliver accurate, personalized service and provide great experiences for both members and providers.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

Beyond Philosophy

JUNE 25, 2020

We discovered that one of the most critical points of an insurance company experience occurs in the claims moment, particularly if you’re in the healthcare industry. Midway, the research team brought the participants in as two groups for a different study. The first group? Not so much. Why did the second slogan work?

Management 473

Management Entertainment Consulting Consulting 473

TechSee

MARCH 7, 2023

Serpil Timuray – CEO Europe Cluster and Member of Group Executive Committee, Vodafone – Serpil inspires us with her advocacy to close the global digital divide. She is also an active member of the Women in AI Canada group, participating in mentorships, events, & talk shows.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Infinity

JUNE 13, 2022

Keyword groups batch a mix of these together with a specific issue, outcome, or insight in mind. Our Keyword Packs collate relevant keyword groups together under a broader theme or challenge. The keyword groups in this pack highlight calls that can help you improve the buyer journeys and overall customer experience.

Automotive 98

Automotive Healthcare Analytics Scripts 98

AWS Machine Learning

NOVEMBER 8, 2023

AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging. later acquired by Philips Healthcare to form its Enterprise Imaging. later acquired by Philips Healthcare to form its Enterprise Imaging.

Healthcare 98

Healthcare APIs Enterprise Engineering 98