ChurnZero
OCTOBER 16, 2020
Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. You need specialists.
Totango
AUGUST 25, 2022
Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.
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aircall
SEPTEMBER 11, 2017
As trust in media, corporations, and government institutions continues to erode, more customers are seeking counsel directly from their fellow shoppers. 10% to 30% of eCommerce revenues come from upsell and cross-sell recommendations. Northridge Group ). Temkin Group ). Online Reviewers Are The New Experts. Fan & Fuel ).
JustCall
MARCH 29, 2022
This evolution is largely driven by the new subscription based models which has seen an extensive adoption across the SaaS industry. Subscription-based models do not limit customer relationships to one-time transactions and open the door to numerous upsell opportunities. Perfecting upsell and cross sell .
CustomerSuccessBox
JUNE 12, 2021
Also, they are responsible to ensure that the customers renew their contracts, upsells, and cross-sells for the company, hence, ensuring consistent revenue for the company. Both of these are vital roles that a company, especially one in the Saas industry, cannot do without. CS is a tenet that is followed throughout the company.
ChurnZero
JANUARY 13, 2023
2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. In 2023, many SaaS companies will focus on navigating a potential economic slowdown. As front-end sales get harder, retention, upsells and cross-sells will become even more crucially important.
CSM Practice
APRIL 13, 2021
Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. At the heart of the SaaS business model is increasing customers’ value over their lifetime. Upsell and cross-sell opportunities within that segment are not found through sheer luck.
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