CX Global Media

OCTOBER 15, 2018

Only then can they be able to create a new legacy of building customer experience excellence needed to increase organizational performance at scale in the face of this new economic acceleration. On-demand and on-point training enables a more agile and responsive organization – and people have been conditioned to be impatient.

Contact Center 269

Contact Center Morale Call Center Metrics 269

Creative Virtual

MAY 17, 2023

Let me give you an example of what I saw recently on a webinar. This is of value to a business as it allows them to free up agents to deal with more complicated customer issues that require a live agent. Companies should also feel confident to challenge their conversational AI provider to substantiate what they are saying.

Chatbots 52

Chatbots Enterprise Technology Personalization 52

Creative Virtual

MAY 17, 2023

Let me give you an example of what I saw recently on a webinar. This is of value to a business as it allows them to free up agents to deal with more complicated customer issues that require a live agent. Companies should also feel confident to challenge their conversational AI provider to substantiate what they are saying.

Chatbots 52

Chatbots Enterprise Technology Personalization 52

Playvox

FEBRUARY 16, 2024

One of the most impactful uses is how AI is transforming customer experience (CX). When you unlock the benefits of AI in quality management, you’re able to move beyond basic process improvements to a direct, marked improvement in employee experience (EX) and ultimately CX.

Quality management 75

Quality management Contact Center Management Best practices 75

ChurnZero

AUGUST 6, 2021

With a slew of (mostly) free online resources available to develop your Customer Success skillset, learning a new field has never been easier and more accessible. Best Customer Success Learning Resources: LinkedIn Courses – many of the courses are free and you can even earn badges that display in your LinkedIn profile.

SaaS 52

SaaS Personalization Accountability Education 52

Spearline

MARCH 23, 2021

For an agent to keep a cool head and ensure the customer receives the best experience (they are always right after all), check out these tips on dealing with frustrated customers the correct way. Nobody said dealing with customers was going to be easy, but there are ways to ensure both sides have a smoother, hassle-free experience.

Contact Center 98

Contact Center Morale Telecommunications Wait times 98

Serenova

JULY 5, 2019

The customer experience movement is rapidly taking hold in many enterprises. Customer experience that truly differentiates is a strong competitive advantage. Enable seamless transitions between self-service and the contact center. Enable seamless transitions between self-service and the contact center.

Customer centricity 40

Customer centricity Contact Center Journey mapping Self service 40

NobelBiz

JUNE 5, 2023

According to Crunchbase , businesses that don’t cold call experience 42% less growth than those who do and 82% of buyers accept meetings with sales reps who proactively reach out (according to RAIN Group ). Watch the free on-demand webinar here. 15 Challenges for lead generation programs in call centers 1.

Call Center 52

Call Center Scripts CRM Contact Center 52

CSM Magazine

FEBRUARY 17, 2021

If agents are given the right data, framework and tools to do their job, they grow in confidence – and working from home quickly turns into work from anywhere. They become free agents with the power to transform the customer experience (CX). 3 Ways to Empower Employees With a Little Help From the Cloud. About the Author.

Gamification 52

Gamification Analytics Employee engagement Quality management 52

SmartAction

JUNE 9, 2023

Conversational AI has emerged as the bridge, enabling human-like conversations to help drive and solve customer queries. Conversational AI refers to the integration of artificial intelligence (AI) technologies into computer systems to enable human-like conversations between machine systems and humans.

Virtual Agent 72

Virtual Agent Chatbots Self service Feedback 72

CSM Magazine

FEBRUARY 2, 2022

Now, you can confidently launch your products by analyzing consumer data and de-risking product development processes. Ask attest has ‘Free,’ ‘Professional,’ ‘Premium,’ and customized ‘Enterprise’ plans, whereas Professional and Premium plans are priced at $25,000 and $44,000 respectively.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

Serenova

AUGUST 5, 2019

The message is clear: Brands that set themselves apart by creating exceptional customer experiences rise above the competition. Consistently creating those experiences, though, requires a holistic approach that incorporates organizational and operational change into contact center architectural design. Every time.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. How do bots improve the customer experience? For example, chatbots gain more confidence in their responses based on feedback from agents and customers.

Chatbots 52

Chatbots Scripts Technology Benchmark 52

JivoChat

JULY 20, 2021

Research from Business2Community reveals that 71% of customers want a consistent experience across all channels — but only 29% claim they get it from businesses. While customer service is evolving rapidly, many businesses cannot provide the seamless omnichannel experience their customers want. Enable Customers to Self-Service.

Customer retention 52

Customer retention Gamification Education Self service 52

Comm100

MARCH 7, 2019

Register for our webinar to discover the most promising bot and AI technologies available today and how each can contribute to better customer care and agent productivity. How do bots improve the customer experience? For example, chatbots gain more confidence in their responses based on feedback from agents and customers.

Chatbots 40

Chatbots Scripts Technology Benchmark 40

Amity

FEBRUARY 2, 2016

She'll discuss difficult decisions related to customer success, account management, and service enablement from her experiences at Oracle (formerly Eloqua). • Webinars. Your customers have come to expect a seamless user experience and instant access to information. March 7-9 - Influitive Advocamp.

SaaS 80

SaaS Education Customer retention Sales 80

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Cost: Free.

Customer Service 55

Customer Service Banking Education Scripts 55

JustCall

APRIL 3, 2023

This simple yet powerful strategy will enable them to see the value in what you’re offering. Experiment with the CTA but make it relevant. I wanted to reach out and thank you for attending our webinar last week. Please feel free to call me back at [your number] if you’d like to discuss this further.”

Sales 52

Sales Scripts Telemarketing Personalization 52

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. How will you improve the customer experience once implemented? These ways include helping agents in developing client relations and offering exceptional customer service and experience.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

ChurnZero

DECEMBER 13, 2019

To help answer this question facing new managers , we hosted a webinar last week with Emilia D’Anzica. During the webinar she taught attendees how to: Prioritize strategic initiatives by defining actions that will have the greatest impact on your business and customers over the next few years. Q&A Recap.

Coaching 72

Coaching Chief Customer Officer Education Accountability 72

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. We welcome your feedback. .

Contact Center 40

Contact Center Scripts Sales Metrics 40