Examples Self service Surveys White Paper 
Beyond Philosophy
MAY 14, 2015
People like the convenience of self-service. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. Clearly, more Customers want self-service options.
CCNG
JANUARY 4, 2023
In this white paper we focus on the information made available to contact center agents. This white paper endeavors to bring together the latest research on customer pain points and agent challenges, as well as the best ways we see these pain points and challenges being successfully over come. How can this be done?
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Fonolo
APRIL 24, 2018
For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals. They don’t reveal the number of people surveyed or how they chose the companies, but they do say that 49% of respondents have over a $1b in revenue, so this data is going to skew towards the larger organizations.
Connecting the Dots
FEBRUARY 9, 2021
An Example Of a Good and a Bad Customer Onboarding Experience. Both groups were surveyed on their satisfaction and views of SCE’s concern for conservation. Those customers receiving the email were 30% more satisfied with service and SCE, while only about half as many high bill complaints were received from them.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Natalie Petouhof
AUGUST 15, 2022
“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. Similarly, employee surveys can gather some actionable feedback. Clearly, there’s a gap to close.
Connecting the Dots
JUNE 16, 2021
An Example of a Totally Bad Experience with a Customer Onboarding Process. Result : Both groups were surveyed on their satisfaction and views of SCE’s concern for conservation. Those customers receiving the email were 30% more satisfied with service and SCE, while only about half as many high bill complaints were received from them.
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