SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries.

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

Interactions

AUGUST 12, 2022

Conversational AI applications are being used by many brands today to automate tasks via self-service and improve both customer and agent experience. One of the most popular types of Conversational AI in CX are virtual agents, which are advanced Conversational AI applications. The Main Character: Conversational AI.

Virtual Agent 71

Virtual Agent Self service Scripts Technology 71

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Hundreds of thousands of voice and conversational transactions, or events, equates to millions upon millions of data points and bits of information.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

Creative Virtual

OCTOBER 8, 2021

Drawing from his own experiences and those of Creative Virtual’s global team, Chris will share expert recommendations for how your organization can maximize the benefits of conversational AI technology. Conversational AI solutions, like chatbots and virtual agents, can have a powerful impact on customer loyalty and retention.

Customer Service 105

Customer Service Virtual Agent Chatbots Self service 105

SmartAction

DECEMBER 15, 2021

With easily scalable virtual agents, hold times are eliminated. to self-service for over 100 types of interactions, from the most common to the most nuanced. A live agent deals with anything handled outside of self-service. Those customer service reps have an assistant within the virtual agent.

Contact Center 76

Contact Center Virtual Agent Agent burnout Self service 76

Creative Virtual

OCTOBER 13, 2020

Last week we celebrated Customer Service Week and CX Day, two annual events that place a spotlight on the importance of customer service and your overall customer experience as well as the people involved in supporting your customers. Having the right technology in place to enable customers to self-serve is imperative.

Customer Service 59

Customer Service Virtual Agent Self service Chatbots 59

Creative Virtual

APRIL 16, 2020

The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback. Our stats show a high customer satisfaction on these virtual agent answers.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Creative Virtual

MARCH 27, 2023

But I managed to get to the right event to support our German partner SOGEDES in matters related to Conversational AI. CCW sported a hybrid concept, with all talks and product presentations available through live streams (and recordings after the event). The two top topics – Agent Assist and Voice Bots After years (decades?)

Virtual Agent 52

Virtual Agent Education Self service Management 52

Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Creative Virtual

OCTOBER 4, 2021

At the end of the day, customer service is all about people helping people – whether that’s designing self-service tools or answering calls in the contact centre. To help with that selection process, analyst group ISG evaluated 19 conversational AI vendors based on the depth of their service offerings and market presence.

Customer Service 52

Customer Service Virtual Agent Chatbots Self service 52

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Interactions

JULY 29, 2020

.” These routine transactions include checking on account status, modifying service, or making payments. Virtual agents can support an omnichannel approach to customer service. The utility sector has lagged behind other industries in making digital engagement a high priority. Digital Transformation for Utilities.

Contact Center 71

Contact Center Virtual Agent Self service Customer Care 71

Creative Virtual

OCTOBER 24, 2019

The upcoming Hong Kong Contact Centre Association (HKCCA) Symposium is exploring that topic through this year’s event theme of ‘Customer Autonomy’. Creative Virtual will be joining our partner Continuous Technologies at the symposium, which will be held at the Hong Kong Disneyland Resort on 31 October 2019. Hope to see you there!

Virtual Agent 40

Virtual Agent Chatbots Self service Consulting 40

Creative Virtual

OCTOBER 22, 2019

Creative Virtual is pleased to again be a sponsor of the event, co-located with the AI & Robotics Conference , on 31st October. One of the keynote speakers is Liam Ryan , Sales Director at Creative Virtual. Together the two conferences will offer six streams of sessions and three keynote presentations.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

MARCH 25, 2019

Tickets for the UK’s biggest customer and user experience event are free and will give you access to several other co-located events, including the Call & Contact Centre Expo and the Marketing Technology Expo. Tickets for C+UX are free, but you must register in advance through the event website.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Interactive Voice Response 40

Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. 25% Lack of self-service options. 0% Security issues with Agents at Home. Use Self-Service to Handle High Call Volume. Download eBook.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98

Creative Virtual

FEBRUARY 7, 2019

That’s changing though as organisations add AI, chatbots and virtual agents to their 2019 roadmaps and digital workplace initiatives. Creative Virtual Founder & CEO, Chris Ezekiel, was one of the expert speakers and shared insights and live demonstrations of conversational AI solutions for employee engagement.

Virtual Agent 40

Virtual Agent Employee engagement Chatbots Government 40

Creative Virtual

OCTOBER 6, 2020

A direct quote of the explanatory theme for this Customer Service Week says: “The impact of events affecting the world today have changed the way in which companies and their employees engage with customers.” Cue the virtual agents, chatbots and virtual assistants.

Virtual Agent 52

Virtual Agent Wait times Chatbots Employee engagement 52

Creative Virtual

OCTOBER 7, 2019

Here’s our annual blog post roundup of trends, tips and stats to help you consistently deliver a five-star customer service experience: Top Tips for Implementing a Chatbot or Virtual Agent in 2019 – These eight tips address the most important items organisations should consider when evaluating and deploying chatbot or virtual agent technology.

Customer Service 40

Customer Service Virtual Agent Chatbots Self service 40

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. You can read the full article here.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Creative Virtual

OCTOBER 18, 2018

When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create conversational engagement with customers. I look forward to seeing you there!

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Creative Virtual

JANUARY 26, 2023

You can’t deliver reliable, accurate self-service tools if you can never be certain what response might be given. These limitations don’t mean you should write off ChatGPT or GPT-3 (and future versions) as completely ineffective in the realm of customer service and employee support.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Noble Systems

APRIL 3, 2020

A modern IVR service can ensure that during these peak times, messages and menu options can be quickly and easily modified. Today, IVRs are revolutionizing the customer journey with clear messages that reflect the organization’s brand, providing an effective self-service tool. Improving the Customer Journey.

Interactive Voice Response 90

Interactive Voice Response Call flow Abandon rate Contact Center 90

Lumoa

JUNE 23, 2021

Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Creative Virtual

JUNE 11, 2019

The Customer Experience Management (CXM) 2019 event that took place in Mumbai on 25th April at the Hilton Hotel turned out to be a wonderful experience for Creative Virtual. The Founder & CEO of Creative Virtual, Chris Ezekiel , and Executive Director India, Shantanu Purandare , participated as representatives of the company.

Chatbots 40

Chatbots Virtual Agent Self service Best practices 40

DMG Consulting

SEPTEMBER 24, 2021

The business world has been transformed by the events of the past year, but the changes would have happened in any case at some point in the near future. Companies need to be able to conduct business in an increasingly virtual and digital environment, as this is what their customers expect. Like what you’re reading?

Analytics 77

Analytics Enterprise Contact Center Quality management 77

3CLogic

MAY 26, 2022

In Adobe’s study, senior executive respondents agreed the events during this time rewired customers to be digital-first. Effective customer experience management empowers your virtual agents to support each customer as an individual. Ignoring Customer Needs Isn’t An Option.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

3CLogic

APRIL 6, 2021

When we think of Natural Language Processing being used in call centers, we typically think of chatbots or even a virtual assistant — an automated voice replacing a human one to handle our customer service needs. The Rise of AI in Customer Service. Meanwhile, the demand for customer service skyrocketed.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

DMG Consulting

APRIL 13, 2022

The business world has been transformed by the events of the past year, but the changes would have happened in any case at some point in the near future. Companies need to be able to conduct business in an increasingly virtual and digital environment, as this is what their customers expect.

Analytics 48

Analytics Enterprise Contact Center Quality management 48

DMG Consulting

SEPTEMBER 20, 2021

Contact centers and service organizations have responded with amazing agility, professionalism, and grace in the face of great adversity, evidenced by the speed and success of contact center leaders’ efforts to move thousands of employees out of the office to work at home, in a matter of days.

Contact Center 48

Contact Center Real estate Self service Enterprise 48

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. CRMXchange Roundtable: Digital Customer Service—IVR, Chat, SMS and VA.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Virtual Customer Assistants. An increasing number of customers are demanding self-service options. Virtual agent exhibitors at MWC 2018: Nuance.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Virtual Customer Assistants. An increasing number of customers are demanding self-service options. Virtual agent exhibitors at MWC 2018: Nuance.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

DMG Consulting

APRIL 16, 2019

Using data mining, statistical techniques, and machine learning to identify relationships, patterns, and trends, a predictive model can be built to anticipate future events or behaviors, as well as their potential business impacts. Self-service solutions will eliminate the need for live agents in the next 10 years (0.1).

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48