ClearAction
DECEMBER 13, 2017
Customer Centric Sales & Service Policies Lynn Hunsaker. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they’ve earned widespread admiration among customers, as well as among executives across a variety of industries who’ve sought to learn from them.
Vcaretec
JUNE 6, 2022
Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday. On aggregate, Vcare retailers saw their best holiday season ever, thanks in part to the world-class service and support their customers received. Time is the currency of the day.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
OCTOBER 10, 2018
The bot didn’t just delight and entertain customers who were frustrated with their lack of sleep; it also provided the company with important information about their target customers (specifically, it collected a high volume of their mobile phone numbers). Learn how to become an expert in Service Level Agreements (SLAs).
CSM Magazine
MAY 30, 2017
It can also cause frustration for your employees when they find that circumstances prevent them from performing at the service level expected. So, how can customer service be made sustainable in your business? Here are three actions you can take to improve customer service sustainability. Get their feedback.
Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. This will improve campaign performance overall including agents’ service levels.
Nicereply
MARCH 14, 2023
This highly entertaining book will help you to polish and perfect this crucial skill. It covers every aspect of call center management―service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, and strategy―in a well-organized and easy-to-understand format. Books on business acumen 3.
Taylor Reach Group
MARCH 8, 2019
We already know that that our center is connected to the broader organization: when Marketing creates offers, Sales sells a new client or when Distribution ships or doesn’t make a shipment the phones will ring. We know that when staff calls in sick, our Service Level may suffer.
Expert insights. Personalized for you.
54 
Let's personalize your content