Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Make onboarding & ongoing coaching as stellar as possible. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Nicereply

MARCH 14, 2023

This highly entertaining book will help you to polish and perfect this crucial skill. It covers every aspect of call center management―service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, and strategy―in a well-organized and easy-to-understand format. Books on business acumen 3.

Management 98

Management Call Center Metrics Entertainment 98

C3Centricity

SEPTEMBER 12, 2016

You’d by amazed in this day of simplified automation, that not all websites have this welcome programmed within their sales funnel! Again not the automatic response upon the completion of a job, but a real desire to provide more than just satisfactory service. The lowest acceptable service level at the highest price possible?

Airlines 91

Airlines Coaching Banking Customer centricity 91

SmartKarrot

JULY 29, 2021

Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Identify and implement technology and processes to scale implementations and channel partnership development. Manage the renewal process for channel partners.

Upselling 12

Upselling Entertainment Metrics Coaching 12

Amity

NOVEMBER 11, 2013

The value a Disneyland customer receives is entertainment, and entertainment is clearly experiential. However, what Disneyland sells is a service and they manage the delivery of that service extremely well. In a very real way, all of Disneyland is a service. Service Level. Sales Process.

SaaS 48

SaaS Entertainment Construction CRM 48

JustCall

MARCH 9, 2023

Create Ideal Customer Personas Creating an ideal customer persona is one of the most important aspects of sealing a successful sale, especially where a contact center is involved. Knowing your target audience helps your sales representatives improvise the conversations to the business’s benefit.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40