Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

Gamification 40

Gamification Call Center Management Coaching 40

DMG Consulting

MAY 8, 2023

Last year was an excellent one for sales of workforce optimization/workforce engagement management (WFO/WEM)-related systems and applications. The market is at a pivotal point, and the new wave of enhancements and innovations will help convert these suites into WEM platforms that provide enterprise-wide benefits.

Management 62

Management Enterprise Analytics Contact Center 62

DMG Consulting

MARCH 10, 2023

As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX). Gamification. 5 Applications to Boost Contact Center Performance in a Tough Economy View this article on the publisher’s website.

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. A value-driving contact centre business intelligence platform should help you take these insights and make them specific, immediate and digestible for the rest of the enterprise. About the Author. About Calabrio.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Liveops

MARCH 11, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. . Learn more at five9.com.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Natalie Petouhof

MARCH 5, 2016

NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management ​ (SPM) solution geared for large sales organizations with substantial transactions and complex incentive compensation management (ICM) needs. What Are The Highlights of the new NICE SPM?

Sales 45

Sales Analytics Gamification Coaching 45

ChurnZero

JULY 22, 2022

But what I am seeing is that there is a correlation between the time that it takes to sell your product, so the sales cycle, and the time to deliver value and ideally be onboarded. If you have a really long sales cycle, let’s say 6 to 12 months, then you have about half of that time, say three to six months, to deliver value.

Gamification 98

Gamification Accountability B2B Enterprise 98

Babelforce

MAY 19, 2022

babelforce is a No-Code enterprise-level telephony platform that helps call centers optimize nearly every aspect of their processes. Price: Contact babelforce’s sales team for more information. Designed for fast-paced sales teams, Velocify uses its Dial-IQ software to combine automated calling with lead-management software.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

DMG Consulting

APRIL 15, 2020

Enterprises are looking to the future and are trying to ensure their viability in a rapidly changing world of technology and automation. Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise.

Consulting 62

Consulting Consulting Contact Center Gamification 62

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

DMG Consulting

AUGUST 3, 2020

It also explores the broader uses of interaction analytics throughout enterprises. Enterprises around the world have come to appreciate the advantages of these solutions, which capture and analyze voice and digital transactions on a historical, near-real-time and real-time basis.

Consulting 62

Consulting Consulting Analytics Marketing 62

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Storyline: Gamification. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

DMG Consulting

NOVEMBER 14, 2020

Enterprises are taking steps to revamp their service organizations, allowing customers to interact via enhanced self-service and digital channels, in addition to voice. A unique feature of conversations in the new digital era is that they can start, stop, start and continue when the customer chooses.

Consulting 62

Consulting Consulting Marketing Customer Service 62

Balto

MARCH 13, 2023

Balto is an enterprise solution for contact centers that can help your agents satisfy more customers, retain more clients, and close more sales. Gamification and agent customization personalizes each agent’s experience and needs so they can to perform at their best. What is Balto?

Coaching 52

Coaching Gamification Contact Center Surveys 52

DMG Consulting

DECEMBER 7, 2020

Post-pandemic, many enterprises will likely keep some or all of their employees working remotely, said Donna Fluss, President of DMG Consulting. Among the lessons learned from the pandemic is that the work-at-home business model is here to stay.

Consulting 62

Consulting Consulting Contact Center Marketing 62

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Liveops

MARCH 15, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. . Learn more at five9.com.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

DMG Consulting

OCTOBER 17, 2019

DMG’s expanded coverage of the interaction (speech and text) analytics and customer journey analytics sectors underscores enterprises’ need for solutions to help them analyze customer interactions in their increasingly omni-channel environments and obtain a comprehensive view of what transpires between customers and organizations at all touchpoints.

Consulting 48

Consulting Consulting Contact Center Analytics 48

NICE inContact

MARCH 29, 2018

Even sales increased as a residual benefit! Young Energy uses a variety of CXone solutions, including NICE inContact CXone Workforce Management Enterprise, NICE inContact inView TM Performance Management for CXone and NICE inContact CXone Quality Management Enterprise. Issues are identified and addressed immediately.

Average Handle Time 48

Average Handle Time Contact Center Gamification Enterprise 48

DMG Consulting

SEPTEMBER 30, 2021

While the increase between 2019 and 2020 was relatively modest, given the pandemic, maturity of this sector, and migration from a predominantly on-premises sales model to a cloud annual recurring revenue (ARR) model, this performance is good. Many of the same solutions contributed to this goal, as did gamification and internal chat tools.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

DMG Consulting

APRIL 15, 2020

The last few years have seen enhancements to WFM solutions to meet the needs of omni-channel service environments, multi-national enterprises and the Millennial and Gen Z workforce. . We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

SEPTEMBER 26, 2018

AI-enabled solutions fueling interest and accelerating sales. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions. Enterprises are seeking tools to help them understand and address customer needs more quickly.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

DECEMBER 10, 2019

Sales of these solutions are expected to remain strong as their reach extends into the back office and other enterprise departments. Perhaps even more significant is that the contact center WFO market grew by 11.6%, from $863.6 million in first-half 2018 to $963.7 million, an increase of $100.1 million, in the first six months of 2019.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

DMG Consulting

OCTOBER 17, 2019

DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise. OnviSource is covered at a high level.

Consulting 48

Consulting Consulting Marketing Gamification 48

Balto

FEBRUARY 20, 2023

Balto is an enterprise solution that can help contact centers achieve measurable results by helping your agents satisfy more customers, retain more clients, and close more sales.

Coaching 52

Coaching Average Handle Time Gamification Contact Center 52

Call Design

AUGUST 20, 2019

For the past 20 years, Call Design has been responsible for sales and implementation of Aspect Software technology in Australia, United States, Europe and Asia. Aspect’s enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. About Aspect.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Call Design

AUGUST 20, 2019

For the past 20 years, Call Design has been responsible for sales and implementation of Aspect Software technology in Australia, United States, Europe and Asia. Aspect’s enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. About Aspect.

Gamification 60

Gamification Employee engagement Consulting Consulting 60

Robert Davis

NOVEMBER 10, 2018

Davis and Associates (RCDA) has announced a new partnership with TouchPoint One, a company that delivers best-in-class enterprise performance management solutions to the contact center industry that exceed their clients’ return on investment (ROI) and service delivery expectations. ROSWELL, Ga. November 13, 2018 – Robert C.

Contact Center 48

Contact Center Coaching Gamification Consulting 48

DMG Consulting

JUNE 11, 2019

The current generation of IVAs, which use AI, machine learning, natural language understanding (NLU) and natural language processing (NLP), can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved. Botanic Technologies and Capito.ai are covered at a high level.

Virtual Agent 48

Virtual Agent Consulting Consulting Marketing 48

DMG Consulting

AUGUST 9, 2018

This Report covers all aspects of this emerging IT sector, which is building momentum because of its compelling business benefits for enterprises, contact centers and customers. Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. The strategies that big enterprises use aren’t always the right fit for smaller companies. Sales or promise-to-play verifications are one use. Gamification takes otherwise routine tasks and makes them fun.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

DMG Consulting

JULY 31, 2019

Companies appreciate the value of call tracking in delivering significant improvements in marketing efficiency and effectiveness, quantifiable increases in sales, and high levels of customer satisfaction. Call tracking shows that when a phone number is added to an online marketing campaign, sales increase.”. and offline (e.g.,

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

DMG Consulting

DECEMBER 11, 2019

The CBCCI market is performing well and continuing to pick up momentum: Sales of CBCCI solutions are coming from replacements of on-premise solutions, organizations switching from one CBCCI provider to another, and small and mid-size enterprises (SMEs) purchasing their first contact center systems.

Consulting 48

Consulting Consulting Contact Center Marketing 48

CSM Magazine

APRIL 16, 2020

Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees. 4- Use Gamification to Increase Learning Motivation. Gamification is quite a new concept of learning that increases motivation, satisfaction, engagement, competition, and participation of students.

Call Center 52

Call Center Gamification Banking Healthcare 52

DMG Consulting

NOVEMBER 1, 2017

The digital transformation is underway, enterprise requirements have changed, and cloud computing is the technology of the future. WFO suite vendors who have not kept their solutions and architecture up-to-date are feeling the impact as enterprises look to different providers for workforce optimization capabilities.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

JUNE 12, 2019

While the number of contact center seats has not grown substantially during the year, the WFO vendors are seeing impressive sales numbers because they are delivering innovation that addresses the evolving business needs of their customers. Contact center WFO revenue grew at an even faster rate, 12.1% million to $1,855.2

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contact center workforce Consulting Consulting Contact Center 48