OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. When structured to achieve clear objectives, inbound call centers can also be revenue-generating. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Managing a contact center has a unique set of challenges. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. Mitel is the global market leader in business communications and with our cloud, enterprise and next-gen collaboration applications. Heidi: It is always sales….

Contact Center 40

Contact Center Scripts Sales Metrics 40

NobelBiz

MAY 22, 2022

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. Host of both the First Contact – Stories of the Call Center Podcast.

call center workforce 52

call center workforce Call Center Management Gamification 52