Noble Systems

AUGUST 25, 2020

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging. Gamification can be used by banks, lenders, and other financial institutions to: 1.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

Gamification 73

Gamification Enterprise Feedback Management 73

DMG Consulting

JANUARY 3, 2020

Question: Our new workforce management (WFM) solution includes gamification capabilities. Organizations in many industries are leveraging the positive contributions of gamification in many areas of the enterprise, from human resources to risk management. . How should we use this feature?

Gamification 78

Gamification Management Coaching Quality management 78

Noble Systems

JULY 18, 2019

Building proficiencies for technologies like AI, machine learning, and data analytics is becoming increasingly important as enterprises expand their presence and compete digitally. Gamification, however, is the perfect answer for this engagement deficit. Gamification’s Cross-Generational Appeal.

Gamification 61

Gamification Education Enterprise Analytics 61

Noble Systems

DECEMBER 18, 2018

Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Business Process Outsourcing Contact Center 75

Call Journey

JULY 25, 2019

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. We help businesses achieve a complete customer view by integrating Voice into the Enterprise data mix. nGUVU is the global leader in contact center employee engagement. About Call Journey.

Gamification 72

Gamification Technology Employee engagement Engineering 72

Call Design

MAY 24, 2022

Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 78

Gamification Enterprise Coaching Feedback 78

DMG Consulting

MAY 8, 2017

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.

Gamification 48

Gamification Consulting Consulting Contact Center 48

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

Gamification 40

Gamification Call Center Management Coaching 40

CCNG

APRIL 20, 2022

Truth In Processes We're all aware of how the global response to the pandemic triggered an acceleration of enterprise digital transformation. Equitable compensation plans enhance workforce trust, commitment, productivity and reduce turnover costs.? Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience 195

Customer Experience CCNG Analytics Gamification 195

ShepHyken

DECEMBER 5, 2022

Centrical) Enterprises everywhere are transforming their frontline teams through interval learning and coaching, with a gamified approach. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business.

Customer Service 173

Customer Service Gamification Customer Support Customer centricity 173

Noble Systems

JUNE 18, 2019

Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

Gamification 72

Gamification Feedback Enterprise Coaching 72

DMG Consulting

MARCH 10, 2023

As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX). Gamification. 5 Applications to Boost Contact Center Performance in a Tough Economy View this article on the publisher’s website.

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48

DMG Consulting

JANUARY 29, 2021

Mobile functionality also helps keep agents engaged by giving them access to: personal performance dashboards, gamification contests along with results and rewards; and communication channels that facilitate conversations with supervisors or peers. OT/VTO), from their smartphone or tablet.

Gamification 101

Gamification At home agents Self service Contact Center 101

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. A value-driving contact centre business intelligence platform should help you take these insights and make them specific, immediate and digestible for the rest of the enterprise.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

Jon Arnold

MARCH 28, 2019

WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece. At last week’s Enterprise Connect, customer engagement was a big theme, but many contact center providers are also talking about employee engagement.

Gamification 75

Gamification Contact Center Scripts Interactive Voice Response 75

TechSee

DECEMBER 16, 2021

The Distributed Workforce After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages and adopted the WFH or hybrid model. There is a significant need for this as Microsoft estimates that only 11% of enterprise cloud users have implemented MFA.

Call Center 124

Call Center Self service Gamification Analytics 124

DMG Consulting

MAY 8, 2023

This is in large part a response to their enterprise customers who have been asking these vendors for years to open up their solutions so that they could interoperate with other systems and applications, particularly CRM solutions. The post The Transformation of Workforce Engagement Management appeared first on DMG Consulting.

Management 62

Management Enterprise Analytics Contact Center 62

Liveops

MARCH 11, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. .

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

CSM Magazine

APRIL 15, 2021

When the Enterprise Research Centre surveyed 1,000 companies across the UK in 2020, the results were enlightening and somewhat heartening. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

JULY 28, 2022

In the process of creating an enterprise or organization, the foundations of the personnel management system are usually laid. The effectiveness of the enterprise’s functioning, in general, will depend on the extent to which this system will be formed competently and rationally.

Management 59

Management Gamification Analytics Enterprise 59

ChurnZero

JULY 22, 2022

Maybe your company started in enterprise customers as well and is going down market. Those enterprise companies have a lot of teams that can do stuff to migrate data and cleanse data and customize fields. Those enterprise companies have the dedicated resources to do all that but your small customers don’t.

Gamification 98

Gamification Accountability B2B Enterprise 98

Hodusoft

FEBRUARY 9, 2022

As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. Though such requests are rare, enterprises can expect a rise in demand for such requests in the future. Contact Center Technology Trends to Watch in 2022. Video chat assistance is the next big thing.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

DMG Consulting

APRIL 15, 2020

Enterprises are looking to the future and are trying to ensure their viability in a rapidly changing world of technology and automation. Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise.

Consulting 62

Consulting Consulting Contact Center Interactive Voice Response 62

Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year. 3. Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

DMG Consulting

JANUARY 10, 2022

To optimize their overall service experience, enterprises need to view it through the eyes of their customers and re-imagine the entire customer journey, not just what happens in the contact center. It’s time for many of these WFO/WEM applications to become standard employee productivity and engagement tools.

Contact Center 77

Contact Center Self service Gamification Enterprise 77

Noble Systems

JANUARY 8, 2019

” The conversation dives further into the momentum of cloud contact center platforms and what it means to be a true enterprise CCaaS solution, why gamification is considered to be a remedy for agent turnover , and how achieving seamless interactions across multiple channels continues to be a big challenge for many companies.

contact center solutions 44

contact center solutions Contact Center Gamification Cloud contact 44

DMG Consulting

AUGUST 3, 2020

It also explores the broader uses of interaction analytics throughout enterprises. Enterprises around the world have come to appreciate the advantages of these solutions, which capture and analyze voice and digital transactions on a historical, near-real-time and real-time basis.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

MAY 26, 2020

New-gen WFM solutions, supported by artificial intelligence (AI) and real-time adaptive intraday management capabilities, balance the needs of contact center agents – whether in the office or at home – with customer expectations and enterprise goals.

Contact Center 48

Contact Center Technology Gamification Management 48

DMG Consulting

DECEMBER 7, 2020

Post-pandemic, many enterprises will likely keep some or all of their employees working remotely, said Donna Fluss, President of DMG Consulting. Among the lessons learned from the pandemic is that the work-at-home business model is here to stay.

Consulting 62

Consulting Consulting Contact Center Marketing 62

TechSee

JUNE 25, 2019

Major enterprises such as Apple, Microsoft, Facebook, Disney and Google are all actively engaged in the race to build virtual assistants and chatbots that can respond to customer queries and scale the delivery of quality AI-powered customer service. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

Liveops

MARCH 15, 2021

Many enterprises managed to work through the logistics of having a remote team, and as they adapt to a more remote environment moving forward, unique challenges persist. A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Watch the full webinar here. .

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

OctopusTech

MARCH 1, 2023

We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. The post How to Apply The 5 Love Languages to Customer Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Gamification 84

Gamification Education Enterprise Personalization 84

DMG Consulting

NOVEMBER 14, 2020

Enterprises are taking steps to revamp their service organizations, allowing customers to interact via enhanced self-service and digital channels, in addition to voice. A unique feature of conversations in the new digital era is that they can start, stop, start and continue when the customer chooses.

Consulting 62

Consulting Consulting Marketing Customer Service 62

Babelforce

MAY 19, 2022

babelforce is a No-Code enterprise-level telephony platform that helps call centers optimize nearly every aspect of their processes. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

Balto

MARCH 13, 2023

Balto is an enterprise solution for contact centers that can help your agents satisfy more customers, retain more clients, and close more sales. Gamification and agent customization personalizes each agent’s experience and needs so they can to perform at their best. What is Balto?

Coaching 52

Coaching Gamification Contact Center Surveys 52