Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 89

Sales Upselling Accountability SaaS 89

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Sales Use Cases . Monthly DMG Newsletter. I would like to receive the monthly DMG Newsletter. By Donna Fluss.

Enterprise 72

Enterprise Analytics Sales Marketing 72

Cincom

NOVEMBER 23, 2020

At each step along the product developmental cycle—throughout its active sales life and during the sunsetting of the product—data derived from multiple sources will help make all the critical decisions in terms of extending or expanding and slowing or stopping the development of that product. Digital Selling for the Whole Enterprise.

Enterprise 98

Enterprise Education Sales Accountability 98

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 89

Sales Enterprise Best practices Metrics 89

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. Check out three highlights from the conversation, and listen to the full podcast to gain more insights and tips on how your teams can create a mutually beneficial relationship between CS and sales.

Sales 71

Sales Enterprise Accountability Metrics 71

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Enterprise 52

Enterprise Analytics Marketing Sales 52

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams. Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

Uniphore

JULY 8, 2021

SALES DEVELOPMENT REPRESENTATIVE. Sales Development Representative. We’re seeking a curious, gritty and persuasive professional with sales development experience in the enterprise software space. Familiarity with typical B2B sales cycles and methodologies. WE'RE HIRING. Requirements. or other similar tools.

Sales 98

Sales B2B Best practices Enterprise 98

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients.

B2B 79

B2B Sales CRM Enterprise 79

Mindtouch

DECEMBER 14, 2016

The analysts preach it, hundreds of webinars break it down, and your own purchasing process relies on it: a company’s post-sale experience. It is vital to your buyers’ pre-sale decision making, but the same can be said for understanding your current customers’ needs so that you can effectively sell to your future buyers.

Enterprise 83

Enterprise Sales Self service Education 83

TechSee

MAY 10, 2021

In the span of only six years, we’ve established ourselves as the market leader in visual assistance, selling to more than 100 Tier-1 leading enterprises worldwide. Our global sales team currently stands at 30, predominantly based in North America, the UK and throughout Europe. The TechSee sales experience is quite different.

Sales 109

Sales Enterprise Accountability Engineering 109

JivoChat

AUGUST 23, 2022

The sales department is one such entity. There are three levels of change management for sales: Individual change management: Focuses on day-to-day operations of salespersons and managers. There are three levels of change management for sales: Individual change management: Focuses on day-to-day operations of salespersons and managers.

Sales 75

Sales Management Enterprise Surveys 75

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

ProProfs Blog

MAY 9, 2019

Companies that do so can expect to see an increase in customer loyalty, which leads to higher sales and a better brand recall value. Let’s see what an enterprise chat software can do for a business like yours. How to Grow Your Small Business With an Enterprise Chat Software? Skyrocket your online sales.

Enterprise 125

Enterprise Upselling Customer Support Sales 125

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

JustCall

APRIL 13, 2020

As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. The perks of working remotely are finally coming to the fore.

Sales 98

Sales CRM Analytics Chatbots 98

Cincom

NOVEMBER 23, 2020

At each step along the product developmental cycle—throughout its active sales life and during the sunsetting of the product—data derived from multiple sources will help make all the critical decisions in terms of extending or expanding and slowing or stopping the development of that product.

Enterprise 52

Enterprise Education Sales Accountability 52

Back Office Centers

DECEMBER 4, 2023

One of the most crucial aspects of Internet sales is order processing, which may have a significant negative effect on your company if done incorrectly. This is particularly valid for new and small enterprises. In this manner, calls about product or service inquiries might be turned into actual sales.

outsourcing 67

outsourcing Sales Transportation Finance 67

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Enterprise 64

Enterprise Construction Finance Benchmark 64

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 106

Sales Marketing Metrics APIs 106

Tethr

JANUARY 21, 2020

But how can you extract these insights so you can enhance customer experience, identify customer churn risk, improve CSAT and optimize sales effectiveness? The post Powering the modern listening enterprise with Qualtrics and Tethr appeared first on Tethr. You already know that voice is a goldmine of insights.

Enterprise 81

Enterprise Sales Customer Experience 81

Totango

JANUARY 14, 2020

When customers succeed using your product, your enterprise succeeds. Despite the value of customer success teams, not all B2B enterprises know how to structure customer success roles within their company. The CS team will interact with many other departments, so it’s critical that customer data is shared across the enterprise.

Enterprise 63

Enterprise B2B Finance Sales 63

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Stratifyd

OCTOBER 29, 2018

We are looking for early stage sales talent to help us engage with executives from Fortune 1000 organizations. Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" by the Charlotte Business Journal!

Sales 40

Sales Enterprise Analytics 40

CustomerSuccessBox

APRIL 19, 2022

So, as an enterprise, you’d require an ‘ Enterprise Customer Success Management ‘ system in place! Many softwares are widely available and it becomes important to choose one that is compatible with the enterprise domain. Why is CSM necessary for an established Enterprise? Enterprise-Customer Association.

Enterprise 52

Enterprise Management B2B SaaS 52

Noble Systems

JUNE 10, 2019

Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a company and its products/services. We have recently partnered with CustomerCount to integrate our industry-leading gamification platform with their first-class enterprise feedback management system.

Gamification 75

Gamification Enterprise Feedback Employee engagement 75

JustCall

APRIL 3, 2023

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. An auto dialer app takes care of this and can boost sales, too. An auto dialer app takes care of this and can boost sales, too. That means sales staff can focus on their real task: building a relationship and closing the deal.

Sales 52

Sales CRM Call Center Personalization 52

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . When: Today, 21 September 2022. The outlook for the IA market is very positive.

Consulting 48

Consulting Consulting Enterprise Analytics 48

CSM Magazine

DECEMBER 17, 2021

Enterprise search provides the solution to this, rendering business data as easily accessible and searchable as a web search. Many enterprise search solutions therefore make this task simple, by coming with pre-built connectors for hundreds of different data sources and formats. Unify your data sources.

Enterprise 52

Enterprise Finance SaaS Engineering 52

Tethr

FEBRUARY 20, 2020

AI-powered speech analytics deliver valuable insights so that organizations can observe solid results across the enterprise. AI-powered speech analytics produce an abundance of actionable insights that upgrade business performance across all parts of the enterprise. This makes for happy customers, employees, shareholders and leaders.

Enterprise 78

Enterprise Multichannel Analytics Contact Center 78

ChurnZero

JULY 22, 2021

By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction. Product and process complexity.

Sales 98

Sales Upselling Enterprise SaaS 98

JustCall

NOVEMBER 23, 2022

The Importance of a Sales Pipeline. Successful companies know that without a sales pipeline, it is difficult, if not impossible, to meet targets. It is a way to track potential consumers as they move up the sales funnel. A sales pipeline starts with the initial contact and continues until conversion.

Sales 52

Sales Metrics Best practices Enterprise 52

Totango

FEBRUARY 6, 2020

By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. Focusing on these customer success factors will help you operationalize customer-centricity across your enterprise.

Enterprise 92

Enterprise Customer centricity Metrics Upselling 92

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. 5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing. Contagious: Why Things Catch On.

Enterprise 40

Enterprise B2B Sales Customer retention 40