SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Provides feedback for technical selling tactics and strategies for the broader team. Apply here: [link].

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JANUARY 4, 2021

Identify customers at-risk of churning and ensure your team takes early action to support retention. Collaborate with Marketing to develop new initiatives to find and attract future customers. Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Work with Product teams to build and roll out product features to improve market fit.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few. A changemaker, a leader, and an engineer at the core, Erika Villarreal is a trailblazer in the Customer Success field. Caroline Andreola.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. They should upsell seats and service levels. For example, if the team mostly conducted roadmap sessions, we work with marketing to enhance awareness of our roadmap through customer campaigns and webinars.

SaaS 58

SaaS Metrics Accountability Best practices 58

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: . Power Users: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Erin Wallace – VP, Integrated Marketing, thredUP.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. However, we mentioned earlier that the call center market is more dynamic than ever. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines.

contact center solutions 52

contact center solutions Contact Center voip call center software 52